What are the responsibilities and job description for the Employee Navigator Specialist position at Austin Benefits Group?
Where technology meets benefits — and the client experience gets better because of it.
Who We Are
Austin Benefits Group is a forward-thinking employee benefits firm that serves private and publicly traded companies with responsive, tech-enabled solutions. We’re investing heavily in digital infrastructure — and the Employee Navigator Specialist sits at the center of that evolution.
If you’ve got benefits administration experience and a passion for optimizing systems, building integrations, and making technology work harder for clients — we built this role for you.
The Opportunity
You’ll own the digital layer of our client benefit experience: configuring and maintaining benefit websites, building payroll and carrier API integrations, and creating communications that help employees actually understand and appreciate their benefits. This is a technical, client-facing role with broad ownership and real visibility.
What You’ll Do
- Configure and maintain client benefit websites — benefit plan details, costs, documents, notifications, and videos
- Build and manage payroll integrations with platforms like Paylocity, ADP, and Paycor
- Establish and maintain carrier API integrations, updating configurations at each client renewal
- Develop and update the Austin internal system for each client through their renewal cycle
- Create modern, clear employee communications that simplify onboarding and offboarding
- Prepare paper enrollment documentation for clients not yet on online platforms
- Conduct system audits to verify calculations match carrier contract provisions and resolve discrepancies
- Oversee changes and updates within client online enrollment platforms, identifying challenges proactively
- Follow and maintain the Austin Navigator renewal process for all applicable clients
- Collaborate with Client Experience and Analytics teams and maintain strong vendor relationships
What You Bring
- Proficiency in Microsoft Office Suite including Word, Excel, Publisher, and PowerPoint
- Strong analytical skills — you spot discrepancies before they become problems
- Excellent written and verbal communication skills for both technical and non-technical audiences
- Bachelor’s degree preferred; 2 years in a benefits admin role accepted in lieu of degree
Why Austin Benefits Group?
Tech-Forward Firm
We’re investing in digital infrastructure and you’ll help shape how it grows.
Cross-Team Collaboration
You’ll work alongside Client Experience, Analytics, and carrier partners.
Grow With Us
This role has room to evolve as our digital capabilities expand.
Compensation & Benefits
We believe great people deserve great rewards. Here’s what comes with joining Austin Benefits Group:
💰 Competitive Salary
A strong base that reflects your experience and the value you bring to the team.
❤️ Unmatched Employee Benefits
Best-in-class health, dental, and vision coverage with high employer contributions. We don’t just sell great benefits — we live them.
🏦 Generous 401(k) Match
An extremely competitive employer match so you can build real long-term wealth, not just a paycheck.
🏖️ Summer Fridays
Early dismissal on Fridays during summer months. You’ve earned it.
🏠 Remote Fridays
Work from home every Friday, year-round. We trust you to get the job done.
☀️ Competitive PTO
A generous paid time off policy that lets you actually recharge — not just accrue days you never use.
🗓️ Paid Holidays
A robust holiday schedule so you can be present for the moments that matter most.
👨👩👧 Family Event Time Off
Life’s biggest moments shouldn’t require a negotiation. Dedicated time off for the events that matter most.
🌱 Volunteer Time Off
We’re proud community advocates. Paid volunteer time off so you can give back to the causes you care about.
📚 Professional Development
Sponsored education, industry seminars, and ongoing training to keep your career moving forward.
💼 License Support
Full support for obtaining and retaining your insurance license — costs covered, resources provided.
Ready to make your move?
Apply today and let’s talk about what’s possible at Austin Benefits Group.
🌐 www.austinbenefits.com 📞 248.594.5550