What are the responsibilities and job description for the Senior Mainframe L3 Production Support Engineer position at Aurum Data Solutions Inc?
Job Details
Senior Mainframe L3 Production Support Engineer
Birmingham, AL
Long term Contract
Job Summary:
Qualifications
- Experienced working in production/Application support projects and following best practices for ITIL process
- Candidate should have a wide range of experience and expertise who can take ownership working closely with the client team to move forward.
- Ability to follow established Standard Operating Procedures in Production and collaborate with any teams to resolve Production issues as needed
- Experience in using Microsoft Excel for data comparisons & manipulation, MS Word for documentation
- Commitment to clear and timely communication with all stakeholders - including Clients, Client Service Managers, Business Analysts, IT Operations, Dev/Engineering team
- Ability to follow established Standard Operating Procedures in Production and collaborate with any teams to resolve Production issues as needed
- Ability to document bottlenecks and other issues in current Production for Engineering team to review and potentially provide long-term solutions
- Commitment to meeting tight Production turnaround SLAs, from receiving client data to completing processing and making output available in target systems and to target stakeholders
- Should have a good understanding of different Business processes like Supply Chain , Finance , Order management , Receiving etc.
- Experienced working in Service-Now Incident , Requests, Problem Management and Azure DevOps
- Expertise in understanding and writing complex DB2 queries and should have understanding of database concepts
- Should be able to understand in Cobol script code and also know Azure Dev Ops basics
- Should have excellent communication and user interaction skills.
Technical Skills
- JAVA, Ext JS ,
- Cobol, Mainframe, DB2, JCL, VSAM
- GitHub
- Service-Now reports and Dashboard creation skills
- Documentation Skills using different platforms including Confluence ,Service-Now , word etc.
- Google Cloud Platform
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