Service Coordinator for Seniors and Veterans

Company Description

The mission of the Housing Authority of the City of Aurora (AHA) is to develop and promote quality housing while supporting and encouraging economic opportunities leading to self-sufficiency and independence. AHA accomplishes this mission by providing affordable or subsidized housing at 15 different properties, administering approximately 1700 vouchers, and offering a variety of programs with case management.    

AHA fosters a professional, productive, and friendly work environment in which the open exchange of ideas and information is encouraged. At AHA, we know that our reputation and impact are built upon the acts of each employee.

Why work for AHA?  

• Make a difference in your community  
• Earn outstanding benefits including medical, dental, vision, 401k w/ 4.5% employer match, and robust holiday, vacation, and sick leave policies  
• Participate in a diverse workplace that values inclusivity  
• Volunteer in the community on paid time  
• Continue your education on the job and through our tuition reimbursement program  

Prior to hire, candidates will receive our full benefits guide detailing these and other benefits.  

AHA is an Equal Opportunity Employer.

Job Description

This person is responsible for implementing community organizing strategies at one property and service coordination practices at another, both of which serve aging adults, one with a focus on senior veterans and their families. The Service Coordinator works with residents to organize their communities and facilitates the empowerment of residents so they can create a caring and involved community at each property characterized by positive relationships and an overall sense of wellbeing. The person in this position works with residents to identify resident interests and concerns as well their own resources for bringing about the positive change the residents seek for their local community.

1. Identify and recruit community resources to assist residents.  Establish, build and maintain partnerships with relevant organizations and individuals and assure plans are in place to link residents with opportunities and resources.

1. Coordinate services for individuals and families such as transportation, meals, healthcare and benefits for which they are eligible.
2. Serve as a liaison and advocate for residents.
3. Assist residents in planning, implementing, monitoring, and evaluating activities and programs (activity groups, study groups, crime prevention activities, etc.).
4. Provide options for various levels of activity and involvement by residents and neighbors.
5. Assist residents in identifying ways to raise funds to support community building activities (bake sales, special meals, craft sales, etc.).
6. Support aging residents by navigating complex social determinants of health through personalized resource coordination, advocacy, and collaboration with community service providers.
7. Assist the resident services team in planning, coordinating, and executing community events and wellness programs that promote social engagement, health education, and a sense of belonging among residents of all Aurora Housing properties.
8. Assist resident-led Resident Councils in conducting effective and productive meetings, improving volunteer leader training, and encouraging volunteer participation.
9. Provide communication formats such as newsletters, calendars, flyers for upcoming activities, etc. for the senior communities.
10. Collaborate with and communicate effectively with all departments as needed.
11. Administer grants associated with specific properties or projects.
12. Maintains client files with up-to-date and accurate information (e.g., record of services coordinated, recertification of services, Activities of Daily Living, case notes, etc.).
13. Other duties as assigned.

Qualifications

Master's degree in a related field required (e.g., Community Organizing, Social Work, Public Health, Gerontology, Psychology, etc.).

Knowledge and experience in case management.

Knowledge of community organizing principles that lead to empowerment.

Trained in understanding the stages of life particular for older adults and a familiarity with best practices in working with older adults aging in-place.

Trained in understanding circumstances unique to older adult veterans and their families.

Experience supporting older adults and veterans through mental health challenges, crisis intervention, and navigating complex social determinants of health, particularly those affecting low-income and housing-insecure populations.

Available to work flexible hours, which may include a combination of early mornings, late evenings and some weekends.

Excellent communication skills (verbal and written) as well as excellent customer service skills.

Experience with Microsoft Excel, Word, Access, and Teams.

Additional Information

Aurora Housing Authority is an Equal Opportunity Employer.

Please submit a resume and cover letter when responding to this job posting. Starting salary for this role will be between $56,000 - $61,000, depending on experience.