What are the responsibilities and job description for the Patient Service Representative (PSR) - Gastroenterology Clinic position at Aurora Health Care?
Major Responsibilities
- Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
- Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
- Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
- Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
- Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
- Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
- Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
- Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
- May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.
- None Required.
- High School Graduate.
- No experience required.
- Excellent customer service skills.
- Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
- Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
- Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
- Excellent organizational skills.
- Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
- Ability to work in a fast paced environment with a strong attention to detail and accuracy.
- Exposed to normal medical office environment, may be exposed to potentially ill patients.
- Must be able to sit for extended periods of time.
- Operates all equipment necessary to perform the job.
Salary : $20 - $30