Dental Office Manager

Key Responsibilities

Leadership & Team Management

• Hire, train, and manage the performance of dental office team members.
• Conduct daily huddles to align on goals, patient needs, and office priorities.
• Foster a positive office culture that reflects Aurora Dental’s values of integrity and excellence.
• Ensure the team delivers superior customer service both in person and over the phone.
• Train and hold staff accountable for maintaining a productive office schedule.
• Establish and manage minimum monthly performance goals as outlined by Operations Management.
• Retain staff and patients by promoting engagement and satisfaction.

Patient Experience & Customer Service

• Provide compassionate and superior service in line with Aurora Dental’s commitment to excellence.
• Optimize scheduling, minimize cancellations, and ensure smooth patient flow.
• Address and resolve patient concerns professionally and empathetically.
• Explain treatment plans and payment options to patients for non-covered benefits.
• Respond to patient complaints in a timely and professional manner.

Financial & Operational Oversight

• Oversee office financials, including budgeting, payroll, and expense management.
• Process and submit insurance claims, review accounts receivable (A/R), and manage collections.
• Administer insurance credentialing applications for providers.
• Ensure cost-effective inventory management and supply ordering.
• Review and approve payroll while controlling overtime costs.

Compliance & Office Administration

• Ensure compliance with OSHA, HIPAA, dental board regulations, and insurance policies.
• Maintain electronic medical record (EMR) systems and ensure accurate documentation.
• Prepare the office for audits, inspections, and regulatory compliance checks.
• Ensure office security as an assigned key holder.
• Oversee dental equipment maintenance and facility operations.
• Ensure timely completion of necessary paperwork and administrative processes.
• Track, exchange, and review office radiation badges to maintain safety compliance.
• Investigate and report workers’ compensation claims in a timely and accurate manner.
• Train staff on periodic OSHA compliance and safety protocols.
• Provide effective communication between corporate leadership and office staff, including policy updates, training materials, and company-wide initiatives.