Billing Specialist - FocusOne Solutions

At Medical Solutions, we’re people who care, helping people who care. No matter how you look at it, there’s a whole lot of care going on in our world and that’s just the way we like it.

What do we do? Medical Solutions is one of the nation’s largest providers of total workforce solutions in the healthcare industry, connecting nurses and allied health clinicians with hospitals and healthcare systems across the country and around the corner. Through our family of brands, we also serve a segment of clients outside of the healthcare space. And we’re the very best at what we do.

You’ll love our culture that’s filled with heart and soul. As a company and employer, we’re sincerely and unabashedly us. We lead as humans first and believe the unique qualities of each team member make us better together. We share a purpose for helping others and the drive to make a difference. And we offer endless opportunities for personal and professional growth, throughout your career.

At Medical Solutions, you’ll find a great place to work and a career home. We’ve received Best Places to Work awards, landed top industry awards, and received accolades for the impact we’ve made in business and within our community.

But the only way to really get to know us, is to join us. We think you’ll fit right in.

Billing Specialist – Job Description

A Billing Specialist is responsible for providing operational support to the FocusOne team as it relates to all billing and invoicing functions.

Job Responsibilities:

• Quality Assurance
• Provide customer service to clients, Affiliate Providers, supplemental employees, and internal customers who require assistance or issue resolution on timecard or invoice matters
• Verify affiliate provider bill rates upon receipt of invoice against rates entered into marketing database, identifying billing discrepancies and relaying to Affiliate Provider
• Print, log, and file Affiliate Provider invoices as they are received
• Monitor pay/bill rates entered by Operations Consultant in the marketing database to ensure accuracy, given the terms and conditions in the Client Agreement and assignment confirmation
• Review and handle timecard notifications received by PeopleSoft; consult with Operations Consultant as needed to resolve the issue
• Facilitate payment of Affiliate Provider invoices, according to payment received from client, notifying Operations Consultant of sizable, short pays
• Process weekly debit and credits as directed to reconcile client accounts
• Review past due invoices on a weekly basis and perform collection calls/follow up as needed, documenting notes pertaining to the status of payment in the Call Navigator in REMI
• Assist Operations Consultant with credit requests as needed; providing the Corporate Credit Analyst with the information needed to make an informed decision
• Communication
• Ensure that incoming and outgoing communications, including telephone and email, are handled efficiently and professionally
• Ensure that confidentiality of information is maintained in accordance with division policy and corporate protocols
• Email invoices to clients on a weekly basis; researching questions that arise and providing issue resolution to clients in a timely manner
• Assist Supplemental Employees with online timecard entry as needed by telephone or email
• Division Document Flow & Filing Systems
• Ensure that all documentation is handled in an efficient manner, minimizing duplication and redundancy whenever possible
• Ensure that systems for organizing the flow of documentation are managed effectively, and that documents intended for distribution, mailing, and/or filing are handled as expediently as possible
• Make recommendations for improving the quality of document content, flow, and organizational storage to the Director of Operations as deemed prudent
• Reports
• Assist with the compilation and distribution of routine division reports as directed by Management, including reports needed by Management or by sister departments
• Assist with the coordination of billing reports requested by client, acting as a liaison between Operations Consultant and Accounting, prompting Accounting for client reports needed on a monthly or quarterly basis
• Administrative Support
• Answer telephone and take messages, route calls appropriately
• Process and manage incoming and outgoing correspondence including US Mail, faxes, and email
• Provide support to Operations or Sales staff as needed
• Behavioral Competencies
• Attitude & Effort: Displays a willingness to learn, accepts coaching/feedback, and practices the effort/activity required to succeed
• Customer Satisfaction: Provides prompt, quality service to internal and external customers, creates effective working relationships and works to resolve issues effectively and professionally
• Teamwork/Cooperation: Builds relationships with co-workers and supervisors by helping others, offering assistance, and supporting what’s best for the team/department
• Time Management: Prioritizes job duties and organizes work responsibilities efficiently by planning and time-blocking
• Mission & Values: Portrays the company’s mission and value statements in all business conversations, transactions, and decisions
• Systems & Tools
• Demonstrate proficiency in utilizing computer systems/applications (i.e., MS Office, Remi, Notes, Internet) to satisfactorily perform the job functions and duties associated with the position
• Perform other duties as assigned by the Manager or as the situation dictates.

Job Qualifications:

• Minimum of two years of full-time staffing industry or related operations/vendor management experience is required
• The ability to:

• Utilize a touch-tone telephone, view a PC screen, type at least 35 words per minute, and demonstrate proficiency in basic Windows operations
• Speak and write professionally and follow oral or written instructions
• Establish a working relationship with employees, clients, and candidates
• Organize workload, multi-task, and work with a sense of urgency and efficiency
• Calculate figures and amounts such as premiums, percentages, and volume and apply concepts of basic accounting
• Solve practical problems and deal with a variety of variables and interpret instructions furnished in a written, oral, or schedule form
• Communicate effectively with professionals by articulating our services and their value and identifying client business needs
• Function as a cohesive team member of the division, engaging in open communication with all team members, and proactively working in support of the division’s performance goals
• Apply knowledge and comply with all company policies and procedures - including adherence to all local, state, and federal laws concerning employment specifically relating to I-9's, EEOC, civil rights, ADA, and sexual harassment

Preferences:

• Bachelor’s degree preferred; an equivalent combination of education and related work experience will be considered

Some of the benefits we offer…

• Insurance: Day 1 benefits (health, dental, vision, 401(k) employer match) and company-paid life insurance; short and long-term disability; supplemental life insurance for yourself, spouse & child(ren); and multiple voluntary benefits
• Remote work option – we’re where you are!
• Flexible PTO (PT-Oh!)
• Flexible schedules
• Award-winning training program
• Connectivity stipend
• Competitive compensation as part of our total rewards package
• (8) paid Holidays
• Paid parental leave
• Employee Assistance Program (EAP)

Why us?

• We live our Values in all we do
• Commitment to diversity, equity, and inclusion
• Focus on total wellbeing
• Employee Experience Team that provides perks in-office and virtually
• Relaxed culture and casual dress (t-shirts and flip-flops welcome!)

Learn more about Medical Solutions and what it’s like to be part of our team. Check out our Careers website, https://www.thebestjobieverhad.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)