What are the responsibilities and job description for the Dentist office Front Desk and patient care coordinator position at AURA SMILES?
Section I – Positions and Responsibilities
Patient Coordinator (Scheduler/Reception)
Responsible for patient scheduling, patient management (in Open Dental Software), insurance, billing, collections, and maintaining appearance and order of the dental office. Reports to the Doctor. Specific duties include the following:
Reception Management
o Open and close dental office according to office protocol
o Answer and respond to phone calls
o Schedule patients and check daily schedule for accuracy
o Triage patients (by phone)
o Schedule follow-up and return appointments
o Conduct the morning huddle with team.
Patient Management
o Keep front lobby and reception desk area clean
o Stock, manage, and keep coffee bar area clean
o Greet and welcome patients and visitors
o Check in patients according to protocol
Insurance
o Obtain and record insurance information on all patients in the system
o Retrieve insurance information for the various covered plans and determine benefits prior to treatment
o Inform the patient how much their insurance covered, and what they will owe on the date of service
o Collect any patient fees or co-pays due at the time of check-in (where possible) or check-out). o Determine insurance claims processing requirements and document in insurance verification form.
o Prepare insurance claims (put it to “Waiting to send” status) and submit for business manager/doctor for review
o Post insurance payments
o Call insurance companies to determine claim status and request payment
o Review, research, correct, and resubmit rejected claims
Financial
o Collect patient portions and co-pays prior to treatment
o Manage patient financing program
o Present and review treatment plans and fees to patients (with or for Doctors)
Billing and Collections
o Review and monitor AR aging reports and follow-up on any balance over 30 days
o Call patients to collect balances
o Prepare and send patient statements
o Set up and manage patient payment plans (requires approval by Doctor)
o Determine adjustments (requires approval by Business Manager/Doctor)
o Determine accounts to send to a collection agency (requires approval by Business Manager and Doctor)
Records Management
o Gather and accurately record dental, medical, insurance, and HIPAA information from patients prior to treatment
o Present and gather consent forms prior to treatment
o See that records are stored securely and handled in compliance with HIPAA o Accurately scan patient information and other relevant records
o Prepare patient forms for the next day along with the appropriate team members
Office Participation & Professionalism
o Be kind and courteous to patients, staff, doctors, and others
o Be an active participant in staff meetings
o Perform tasks as assigned by the dentist or manager
o Take initiative to identify and execute ways to continually improve individual and practice performance
o To the extent possible, help others perform their tasks when overloaded or backed up or to otherwise increase the operational and emotional performance of the practice
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Application Question(s):
- How many years of Dental insurance care coordinator experience do you have?
Experience:
- General dentistry: 1 year (Required)
Work Location: In person
Salary : $18 - $20