Customer Associate (Cannabis Dispensary )

Customer Associates (Cannabis Dispensary)

Aura of Rhode Island Inc. is looking for knowledgeable & friendly Customer Associates who will help guide patients and customers through their purchasing process. The goal of the Customer Associate is to assure that everyone who shops at Aura feels welcomed and if needed, helps educate them through their cannabis purchasing experience. The ideal candidate must maintain strict cash and inventory controls that ensure compliance with all OCR regulations and the internal policies of the organization. Customer Associates are required to be up to date on the development of new products, consumption methods, accessories, news, culture, and events to do their job effectively.

Responsibilities

• Greet patients and customers enthusiastically
• Provide education on the difference between products, strains, consumption methods and accessories
• Stay informed of all products offered, menu changes and all deals offered in-store
• Listen to and help customers with all available choices and assist them in making well-informed decisions with their purchases
• Maintain an efficient order processing flow
• Ensure all customers have the correct credentials & forms of identification to purchase products
• Perform inventory checks at the beginning/end and throughout the shift that ensures compliance and theft prevention
• Assist with inventory management, counting and audits as needed
• Assist with filling orders as need to the e-commerce and home delivery team
• Assist with new patient intake, reception, and ID checks
• Must be able to operate and troubleshoot multiple forms of computer software/hardware and POS machines
• Accountable and considerate of time and how it is managed across departments
• Maintain ongoing communication with supervisors, managers, and colleagues
• Perform opening and closing duties including cleaning and stocking
• Answer phones when no one else is able to
• Perform Ad hoc duties as needed

Requirements & Qualifications

• Must be 21
• High school or equivalent, Associates Degree, technical education or specialty training preferred
• Accountable, Reliable and Trustworthy
• Excellent customer service skills
• Retail experience with the ability to tactfully upsell
• Technologically savvy
• Excellent communication skills- verbally and written
• Excellent cash management and counting skills
• Attention to detail and the ability to efficiently multitask
• Ability to stand for 7 hours at a time
• Able to lift 30lbs regularly
• Experience with making and receiving phone calls
• Ability to effectively resolve customer conflicts
• Ability to learn new tasks and grow within the industry
• Cannabis and retail experience preferred

Benefits

• Competitive Pay
• PTO
• Employee Discounts
• Sales based incentives

Aura of Rhode Island is an Equal Opportunity Employer and does not discriminate in its hiring practices regardless of race, gender, gender identity, sexual orientation, age, disability, veteran status, or any other attribute protected by law

The existence of this job description does not restrict management’s right to adjust and/or reassign duties & responsibilities as they see fit

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Central Falls, RI 02863: Reliably commute or planning to relocate before starting work (Required)

Experience:

• retail or cannabis (Preferred)

Language:

• Spanish or other foreign language (Preferred)

Work Location: In person