Demo

Crew and Shift Leader

Auntie Anne’s Pretzels
Grand Rapids, MI Full Time
POSTED ON 10/6/2026 CLOSED ON 10/27/2026

What are the responsibilities and job description for the Crew and Shift Leader position at Auntie Anne’s Pretzels?

Auntie Anne's - Crew and Shift Leader - Woodland Mall


Auntie Anne’s known for our homemade, freshly baked, golden brown soft pretzels that are served with a smile! Come grow with the largest and fastest growing domestic franchise partner of Auntie Anne’s Pretzels, Chestnut Land Company.


We Offer:
  • $13.75-$15.25/hour tips (tips average $2-3/hour)
  • Mall hours; no late nights or early mornings
  • Employee discount
  • Paid training
  • Potential eligibility for benefits (Health, Dental, Vision, Life Insurance, 401k)
  • Opportunities to advance within the company
  • Tuition reimbursement



CREW
Crew members are to strive to deliver a high quality experience on behalf of Auntie Anne’s Pretzels, by prepping, making and serving all of their products in an appropriate fashion while working together with other staff on other tasks.
  • Responsible for prepping, baking and serving pretzels as well as other products.
  • Greets customers and takes orders in a friendly and efficient/accurate manner.
  • Crew age requirement: 16



SHIFT LEADER
The Shift Lead’s responsibility is to direct the operation of the restaurant in the absence of the General Manager and Assistant Manager to achieve the highest standards of food quality, service, cleanliness, and workplace safety within the Auntie Anne’s Pretzels.
  • Responsible for prepping, baking and serving pretzels as well as other products.
  • Greets customers and takes orders in a friendly and efficient/accurate manner.
  • Monitors breaks, overtime and scheduling for employees.
  • Assist with training new employees.
  • Shift Leader age requirement: 18


About Our Franchise:
Chestnut Land Company franchisee of Auntie Anne’s and Cinnabon. Chestnut Land Company started in 1994 and has grown to be the largest domestic franchise partner of Auntie Anne’s Soft Pretzels. We are headquartered in Boardman, Ohio with over 100 locations in 14 states, including occupying some of the country’s most prestigious indoor and outdoor malls, shopping venues, and outlet centers. We are recognized industry leaders who pride ourselves on providing memorable experiences for our customers and employees. We’re proud to say this is a great place to start a career, grow professionally, and make a difference. Here, everyone’s voice is heard and fun is the rule rather than the exception, plus you are recognized for your efforts and achievements. #CLC
Visit our website: www.chestnutland.com

Benefits:

Employee Discounts, Free Lunch or Snacks, Reduced or Flexible Hours

Salary : $2 - $3

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