Regional Team Supervisor - CCBYS

SUMMARY

The Regional Team Supervisor oversees program operations across an assigned region, ensuring high-quality service delivery, ongoing program development, and effective risk mitigation. This role provides leadership and supervision to program staff, focusing on performance monitoring, professional development, and adherence to service standards. The Supervisor conducts session observations, file reviews, and regular check-ins to assess staff performance, track outcomes, and ensure compliance with program goals, requirements, and risk management practices. They collaborate with community partners to strengthen services, coordinate resources, and address potential risks. Additionally, the Supervisor fosters a culture of accountability, safety, growth, and excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Oversee program operations across the assigned region, ensuring high-quality, participant-centered service delivery and ongoing program enhancements.
• Provide ongoing support and coaching to program staff, emphasizing professional growth, skill-building, and conducting regular performance evaluations with actionable and meaningful feedback.
• Conduct session observations to assess staff-participant interactions, ensure adherence to service standards, and promote best practices in service delivery.
• Regularly review participant files to ensure accurate, timely, and high-quality documentation that meets compliance and reporting standards. The frequency of reviews is based on program requirements.
• Monitor staff performance, focusing on productivity, service delivery outcomes, and quality improvement. Identify areas for growth and provide targeted coaching to support success.
• Conduct regular status check-ins and oversight to ensure staff meet program standards, requirements, and goals, with an emphasis on performance, compliance, and risk management to safeguard both participants and staff.
• Foster strong relationships with community stakeholders, funders, and service providers through consistent communication, collaboration, and resource coordination.
• Monitor staff performance in community settings by observing service delivery, gathering feedback from partners, and assessing outcomes to maintain high standards of service.
• Oversee staff roles and responsibilities, ensuring clarity of expectations, balanced workloads, and individual accountability.
• Track and analyze staff productivity and performance metrics to ensure alignment with program targets and make data-informed adjustments as needed.
• Facilitate regular team meetings to promote open communication, collaboration, problem-solving, and a shared commitment to program excellence.
• Coordinate and oversee staff training, professional development, and onboarding processes to equip new and existing staff with the skills and knowledge necessary for success.
• Ensure compliance with all agency, funder, and accreditation standards, including tracking and submitting all required reports and program data (e.g., monthly reports, quarterly reports, satisfaction surveys, etc.).
• Serve as emergency backup for staff as needed, including responding to crisis calls, assisting with family reunification, and ensuring coverage for essential program functions.
• Serve on the after-hours crisis schedule as the immediate supervisor for on-call staff (evenings and weekends).
• Attend all assigned supervision sessions, meetings, and required training.
• Complete all Core Curriculum training(s) required for the position.

TRAUMA-INFORMED CARE

Ensure that all employees use a trauma-informed approach in their work, incorporating the following principles:

• Safety (physical and emotional safety)
• Self-regulation (ability to manage emotions in the helping process)
• Supportiveness (building respectful and caring relationships with participants)
• Strengths-based approach (identifying and reinforcing participants' positive traits)
• Self-care (managing secondary stress reactions)

Additionally, ensure the implementation of the 7 Essential Ingredients (7ei) framework:

• Prevalence
• Impact
• Perspective Shift
• Regulation
• Relationship
• Reason to Be
• Caregiver Capacity

COMPENSATION AND BENEFITS

• Competitive Pay $27-$28.84, hourly
• Health, Dental, and Vision Insurance
• Disability & Life Insurance
• Paid Vacation, Sick Days, and Holidays
• Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discounts on services like cell phones, restaurants, and more

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

• Bachelor's Degree (BA/BS/BSW) Required; Master's degree (MA/MS/MSW) Preferred.
• Two or more years of related experience in program supervision, crisis intervention, and youth services preferred.

OTHER QUALIFICATIONS

• Must be available to work evenings and weekends.
• Must have a valid Illinois driver’s license and maintain automobile insurance.
• Must be able to respond to crisis calls within designated time frames.
• Must be able to transport participants in their own vehicle as needed.
• Must be flexible in scheduling and able to carry an agency-issued cell phone at all times.

AGE-SPECIFIC CARE

The participant population includes:
 ☑ Neonatal (0-28 days)
 ☑ Infant (29 days - 1 year)
 ☑ Pediatric (1 - 12 years)
 ☑ Adolescent (13 - 18 years)
 ☑ Young Adults (19 - 21 years)
 ☑ Adults (over 21 years old)

SPECIFIC GROUPS SERVED

The participant population includes:
 ☑ Substance Abuse
 ☑ Physical Abuse
 ☑ Sexual Abuse
 ☑ Neglect
 ☑ Pregnant and/or Parenting
 ☑ Delinquency
 ☑ Cognitively Delayed
 ☑ Homeless
 ☑ Mentally Ill/Developmentally Delayed
 ☑ Physically Aggressive
 ☑ Verbally Aggressive
 ☑ Sexually Aggressive
 ☑ Physical Disabilities
 ☑ Runaways/Lockouts