Computer Shop - IT Support - Level 2

We are looking for an experienced Computer Technician to install, maintain and repair computers, printers, tablets, phones and networks. As a computer technician you are required to be well-versed in computer systems (hardware & software) and network functions. The ideal candidate will need to have 3 years of experience, be able to work professionally, accurately and will possess a great efficient problem-solving ability in order to fix issues and ensure functionality.

Responsibilities

• Take phone calls, attend to new customers walking into shop, make/update tickets.
• Via in-person/remote, diagnose and repair computer related software and hardware problems
• Replace computer components, technological equipment or peripherals and configure software and drivers
• Troubleshoot and repair/replace routers and other related network devices
• Manage security options and software in computers and networks to maintain privacy and protection from attacks
• Troubleshoot and perform regular upgrades (Windows, Apple, Android systems) to ensure systems remain updated
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Arrange maintenance sessions to discover and mend inefficiencies
• Keep records of repairs and fixes for future reference
• Invoice tickets and collect payment.
• Offer timely technical support and teach users how to utilize computers correctly
• Be able to drive and make trips outside of shop (you will be compensated for your time and use of vehicle)
• Be able to work on Saturdays

Skills

• 3 years proven experience as computer technician or similar role
• Experience with networking : routers, LAN/WLAN/WAN, Wi-Fi printers
• Thorough knowledge of computer systems and IT components (computers, printers, routers, IT peripherals)
• Thorough knowledge of opening and replacing components in computers, phones and tablets.
• Thorough knowledge of IT software and troubleshooting such as Windows, Microsoft office, Outlook, Quicken, Quickbooks, Apple IOS, Mail, Exchange, imap/pop mail setup)
• Good knowledge of internet security and data privacy principles
• Very good communication, active listening, relationship building and selling skills
• Exceptional organizing and time-management skills
• Relevant certifications (e.g. CompTIA Network ) will be an advantage

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• Paid time off

Experience:

• Computer hardware: 2 years (Required)
• Software troubleshooting: 2 years (Required)

License/Certification:

• CompTIA A (Required)
• CompTIA Network (Required)

Ability to Commute:

• Delray Beach, FL 33446 (Required)

Ability to Relocate:

• Delray Beach, FL 33446: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $20 - $24