What are the responsibilities and job description for the PATIENT SERVICE REP - Aultman Vascular Services position at Aultman Health Foundation?
PURPOSE OF POSITION:
The primary purpose of the Patient Service Rep is to answer incoming calls to the main phone lines and to perform various clerical duties in a high volume hospital department.
WORKING CONDITIONS:
- Normally works 8 hours per day, Monday through Friday with a scheduled lunch every day with varied start/end times
- May require paid overtime before and/or after normal working hours.
- Works in well-lighted and well-ventilated office.
- Expected to adhere to general office policy.
- Subject to blood and body fluids exposure.
- Subject to frequent interruption.
QUALIFICATIONS:
- Must be a high school graduate.
- The primary purpose is to provide clerical support to the providers and management
- Must have general computer knowledge.
- Electronic Medical Record knowledge preferred but not required
- Must have basic typing skills.
- Must have good health as demonstrated by infrequent absenteeism.
- Must have ability to communicate well with a variety of patients in mature, courteous, and professional manner.
- Must be able to function independently and accurately with frequent interruptions.
- Ability to work efficiently and accurately under conditions of high stress.
- Must have strong ability to multitask
- Strong organizational skills
TASKS:
- Answers phones in a pleasant professional manner
- Accurately receives and sends messages to appropriate staff and/or providers
- Accurately scans medical records into patient charts
- Accurately faxing of patient documents
- Completes items in fax press and interface
- Registration of patients; verifies and updates demographic, referring physician, insurance information and other required registration information over the telephone and in person.
- Correctly identifies insurances that need precertification or authorization and ensure that it is obtained
- Must verify correct amount of cash in drawer upon opening and close out cash drawer in evening
- Must send/fax orders to appropriate site
- Must notify appropriate staff when clerical supply inventory is low
- Must maintain cash logs, deposits, post charges, collect and post co-pays, and perform other daily financial processes (see money handling)
- Complete monthly cash log
- Make sure appropriate electronic forms are completed
- Monitor waiting room for supplies and neatness
- Schedule and reschedule various appointment types
- May be asked to make patient appointment reminders and monitor appointment confirmation queue
- Maintaining provider schedules accurately and completely
- Retrieving and returning all voicemail calls within the same business day
- Scheduling referrals
- Completing outgoing referral request by faxing pertinent medical records and demographics
- Disburse and Maintain weekly/monthly drug reports
- Communicate effectively with colleagues, referring providers, and other entities for continuity of patient care
- Willingness to cross-train in other areas
- Other duties as assigned by Department Manager
PHYSICAL REQUIREMENTS ADDENDUM
PURPOSE: To identify specific functions job requirements and work environment factors that could affect job performance.
Check all factors that are present as essential job requirements and check whether the factor is performed.
O = Occasionally = 0- 33% of the work shift or 0- 32 repetitions.
F = Frequently = 34-66% of the work shift or 32-200 repetitions.
C = Constantly = 67-100% of the work shift or 200 repetitions.
N = Not essential job requirement.
C Standing
C Walking
O Lifting (70 pounds)
O Carrying (70 pounds)
O Pushing (70 pounds)
N Climbing with (70 pounds)
O Stooping/Bending
O Twisting/Turning
O Kneeling/Squatting
O Crawling
O Reaching Up/Reaching Forward
Location: Aultman Health Foundation · AMG-AULTMAN VASCULAR SERVICES
Schedule: Full Time, Day Shift, 7:30am-4:00pm