ASSISTANT DIRECTOR STUDENT SUCCESS

Position Summary

The Assistant Director provides leadership and operational oversight for the Student Success Center and Library, including budget management, staffing, and the delivery of tutoring and academic support services. The role ensures compliance with the Americans with Disabilities Act (ADA) and disability accommodation processes while maintaining systems to assess service effectiveness and utilization. Additionally, the Assistant Director collaborates with campus partners to enhance student success initiatives and develops community partnerships to support student needs and referrals. This position also supports the Dean of Student Success by managing daily operations related to the student success division, assisting with conduct and Title IX processes, approving accommodations, and providing leadership coverage as needed.

Areas of Oversight Summary

Aultman College Student Success Center and Health Sciences Library and respective coordinator, librarian and assistant librarian. 

Qualifications

• Bachelor’s degree, master’s degree preferred.

• 2-5 years of higher education experience required.

• Experience with student information systems such as SONIS, Banner, Workday, Ellucian or others, preferred.

Department Qualifications

Skills

• Demonstrated leadership experience and the ability to guide and support staff.

• Strong organizational abilities, including the capacity to work independently with minimal supervision.

• Proficiency in computer systems, software applications, and related technologies.

• Adaptability to changing work environment or needs

• Excellent verbal and written communication skills.

• Strong interpersonal skills with the ability to collaborate effectively with a wide range of students, faculty, staff, and community partners.

• Flexibility to work evenings and weekends as needed.

• Ability to successfully complete a criminal background check and drug screening as a condition of employment.

Department Skills

Responsibilities & Expectations

• Oversee daily operations of the Student Success Center (SSC), including budget planning, budget management, and supervision of SSC staff, Library staff, tutors, and student assistants.

• Coordinate and supervise tutoring services, including the recruitment and hiring of qualified tutors and consultants.

• Oversee disability support services to ensure full compliance with ADA requirements, including reviewing and approving accommodations in alignment with institutional policies.

• Facilitate referrals for students with critical or urgent needs to appropriate community resources.

• Collaborate with program directors, faculty, and other campus stakeholders to expand and enhance Student Success services.

• Maintain systems for monitoring service quality and usage and provide regular reports to leadership.

• Address and resolve day-to-day operational issues and inquiries.

• Manage student conduct and Title IX processes in accordance with institutional policies.

• Provide coverage and support for division operations as needed.

• Build and maintain strong working relationships with Program and Assistant Directors to identify and address student needs.

• Develop and sustain partner

Department Responsibilities & Expectations

• Promotes Aultman RESPECT values to foster a healthy work environment, while maintaining an environment of fairness and inclusivity.

• Abide and engage in the Aultman Leadership Promise, ACE.

• Act - Meet with staff monthly.

• Communicate - Share information.  

• Engage - Include colleagues in change initiatives.

• Abide and engage in the Aultman Leadership Values.

• Live our Mission - Demonstrate and support our mission and values in our day-to-day leadership.

• Think Strategically - Understand and communicate the vision and strategy.

• Lead with Integrity - Earn and give trust by being direct, truthful and admitting when wrong.

• Expect Excellence - Focus, align and build effective teams by attracting and retaining top talent.

• Inspire to Make a Difference - Set personal examples of good work ethic and motivation.

• Achieve Success - Set goals and motivate the team toward greater commitment to those goals

Working Conditions

• Work eight hours a day. 

• The Assistant Director Student Success is a hybrid role.

• Some weekends and evenings are necessary.

• High amount of sitting and screen time.

• Cross training of all roles in the division.