System Administrator

The IT Systems Administrator is responsible for infrastructure and operations including end user services, systems engineering, networking and security, telephony, and workforce productivity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides daily support for technology services including end user computing, network infrastructure, voice, data and productivity services.
• Supports staff in one or more locations including a remote user base through multiple communication channels.
• Installs, configures, and distributes hardware and software to support new employee onboarding in a high growth environment.
• Manages inventory, preparation and distribution.
• Maintains systems, servers, storage, backups and other related equipment or software.
• Administers systems, software, network and port configuration, firewalls, and peripherals.
• Supports and collaborates with team members, vendors and other technical staff on project efforts to achieve implementation plans and timelines.
• Reviews and monitors systems for availability, error conditions, storage, backup integrity and performance to ensure system stability.
• Creates and maintains reference documentation and contributes to desktop and network administration standards.
• Provides reports and updates to support metrics for hardware warranty, software licensing and asset management systems.
• Responsible for protecting data and information from unauthorized release or from loss, alteration or unauthorized deletion.
• Researches, evaluates and implements new technologies, processes, and upgrades to foster a continuous improvement environment.
• May require on-call availability and working during non-business hours and/or weekends.

QUALIFICATIONS:

• Bachelor’s degree preferred
• Minimum of 3 years of experience as a Systems Administrator or similar position
• Working knowledge of Google Workspace, Windows server (DNS, DHCP, Active Directory), VPN, switches, firewalls; wireless networking, VOIP systems, security management and virtualization
• Experience implementing helpdesk and IT operations best practices, including knowledge of security, storage, data protection and disaster recovery protocols
• A positive, customer centric attitude
• Strong communication and teamwork skills with a strong aptitude for identifying problems and areas of improvement
• Flexible to evolving responsibilities and a fluid work environment
• Ability to learn quickly, work independently and take ownership of tasks, processes, and solutions
• Ability to work evenings, weekends, and holidays to support scheduled upgrades, maintenance windows and production incidents.

KNOWLEDGE, SKILLS AND ABILITIES:

• Communication Skills: Demonstrates the ability to communicate clearly and effectively by phone, system notes, email, etc.
• Detail Oriented: Careful and with a focus on quality in accomplishing tasks.
• Time-Management: Manages own time; takes personal responsibility for timeliness of work priorities and resources to achieve results and goals.
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement
• Ethics: Has personal and professional ethics and fosters a diverse and respectful workplace.
• Technological: Demonstrates ability to use technology to create efficient processes and organizational methods. Demonstrates basic understanding of the billing system; able to complete basic tasks based on job function.
• Creativity: The ability to adapt traditional methods, concepts, models, designs, technologies, or systems to new applications; or the ability to devise new approaches to make improvements or solve problems.
• Teamwork: Ability to work well in a team setting.
• Familiarity with Google AI tools and features (such as Gemini, Google Workspace AI extensions, or NotebookLM) to optimize workflows, analyze data, and enhance productivity.
• Ability to interact with staff, customers, and vendors.

Work Structure:

• This is a hybrid role requiring on-site support at the Schaumburg Innovation Center approximately 1–2 days per week, with flexibility for additional on-site days as business needs arise.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change at any time with or without notice.

The expected Salary range for this position is between $70K-$85K . Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits. Escoffier offers a robust suite of benefits including:

• Medical, dental, vision, life, voluntary life and disability insurance
• 401k Retirement Program with an employer match
• Enhanced Employee Assistance Program
• Vacation and sick days
• 11 paid holidays

Triumph Higher Education LLC and its Companies are an Equal Opportunity Employer. The Company does not discriminate on the basis of race, religion, color, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Triumph Higher Education LLC and its affiliates are Drug Free Workplaces.