Student Manager

Description

The Student Manager or (SM) is a support role whose purpose is to complete student files and prepare students for the academic rigor of the program by providing post- enrollment guidance. The SM accomplishes this by directing student completion of the Orientation Course as well as monitoring the students through the first 3 weeks of the conditional enrollment period (3 weeks post-start date). This position will report directly to the Senior Director of Admissions and interact with Admissions Representatives, Financial Aid Department and Academics based on parameters set by the Senior Director of Admissions.

Key Job Elements

• The Student Manager has the responsibility to manage student progress towards admission, which includes acceptance, orientation, finance, and making sure the student is ready for the start of class.
• Interact with students based on need.
• The Student Manager will strategize with the Admissions Representative on a student engagement plan.
• Contact with all students enrolled based on need.
• Setting expectations for Orientation completion and progression through defining a timeline with students.
• Conduct progress meetings with Admissions Representatives on student files and be prepared with an update on all enrolled students’ progress through orientation and other activities of engagement.
• Communicate with Academics on assignment progress during the Conditional Enrollment Period.
• Collaborate with Director of Admissions on progress toward targets.
• Other duties and responsibilities as assigned.
  
  

Knowledge, Skills And Abilities

• Excellent verbal and written communication skills with both internal and external customers
• Ability to communicate across departments
• Ability to be flexible and adaptable
• Ability to coach and provide critical feedback on target objectives
• Provide insight to the Director of Admissions as to trends and discuss possible solutions
• Creating job aids for students and admissions reps in collaboration with the Director of Admissions and training Specialist pending approval prior to distribution
• Associate’s degree in business or a related field required
  
  

PHYSICAL DEMANDS

Nature of work requires an ability to operate standard business equipment. Sitting for a long period of time; up to 8 hours of computer and/or phone work daily.

WORKING CONDITIONS

This is a fully remote position that requires a dedicated, quiet, and distraction-free workspace with a reliable internet connection.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change at any time with or without notice.

Requirements

The expected Salary range for this position is between $64,000 - $70,000. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits. Escoffier offers a robust suite of benefits including:

• Medical, dental, vision, life, voluntary life and disability insurance
• 401k Retirement Program with an employer match
• Enhanced Employee Assistance Program
• Vacation and sick days
• 11 paid holidays
  
  

Triumph Higher Education LLC and its Companies are an Equal Opportunity Employer. The Company does not discriminate on the basis of race, religion, color, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Triumph Higher Education LLC and its affiliates are Drug Free Workplaces.