What are the responsibilities and job description for the Returns position at Augusta Sportswear?

Why you would want to work on our team…

OUR MISSION:

To be the #1 service organization in the athletic industry.

OUR PURPOSE:

We exist to energize and galvanize teams and communities.

OUR VISION:

To be our customers most trusted partner for fast, high quality, thoughtful solutions.

OUR VALUES:

Humility, Team, Hunger, Ownership & Agility.

Our benefits package includes:

Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance

FSA

Paid Vacation, Paid Holidays, Floating Holiday, and Paid Sick Time

401(k) Plan, with annual Company Contribution

Discounts on Momentec Brands products (formerly ASB and FSG brands)

Clean work environment with a casual dress code…no uniforms!

JOB SUMMARY:

Verifies and records customer returns and purchase order items by performing the following duties.

ESSENTIAL DUTIES & RESPONSIBILITIES (includes other duties as required):

Identify information and count all merchandise sent back by customers using the return authorization record with discrepancies.
Compiles daily reporting on an excel sheet and electronically submits to Managers.
Record all specific and required information into computer database.
Track any inventory transactions which are made through the returns process.
Receive supplies for most departments and notify departments for pick up at designated location.
Record internal supply purchase orders received into computer database.
Evaluate customer repairs and have inspected by department supervisor to advise of lead time if parts are to be ordered.
Book a repair order in system and retrieve the documents and labels to deliver to repairs department to complete request and returns back for final shipping.
Manually load returned cartons, orders, and supplies from dock 5 when UPS and FDX trucks arrive, sort and stack on pallets, and use pallet jack to bring returns down to area through main aisleway.
Open all cartons and take pack slips to check against purchase order when supplies are received and open all returns to verify and inspect.
Collaborate and cooperate with customer care, shipping, and decoration departments to reach disposition of any unresolved issues.
Maintain safe and healthy work environment by following all standards and procedures safely.

SKILLS/QUALIFICATIONS/EDUCATION/LICENSES & CERTIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or GED typically required; or one to three months related experience and/or training; or equivalent combination of education and experience. Knowledge of M3 manufacturing software.
It is important to have accountability, computer literacy, integrity, teamwork skills, and computer literacy to successfully work in this position.
Contribute to building a positive team spirit, building morale and group commitments to goals and objectives.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others, or which impose undue hardships on the organization.

Ability to differentiate between various colors.
Ability to sit for extended periods of time (up to 8 hours).
Ability to stand and walk regularly.
Ability to lift/carry, push/pull up to 25-30 lbs. and occasionally lift and/or move up to 50-75 lbs.
Frequent head and neck rotation.
Frequent handling, grasping, and writing as needed for daily tasks at a standard computer workstation.
Ability to constantly use a computer keyboard/mouse/monitor to enter data (repetitively).
Ability to endure occasional movement bending, stooping, and reaching above shoulder level as needed for daily tasks.
Occasionally climb stairs to multi-level work site.

WORK ENVIRONMENT:

Warehouse, office
While performing job duties, employees may be exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate to high.

WORK HOURS:

Full-Time: Monday-Friday; 8:00AM-4:30PM

DRESS CODE:

Dress appropriate.

DISCLAIMER:

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Momentec Brands provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Momentec Brands complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Momentec Brands requires all candidates to pass a pre-employment drug screen (necessity varies by location) and background check.

Applicants have rights under Federal Employment Laws which can be found at the following sites by holding the Ctrl button and clicking on the link:

Family and Medical Leave Act

https://www.dol.gov/agencies/whd/posters/fmla

EEO

https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf

Employee Polygraph Protection

https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act

E-Verify

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

Right to Work

https://www.everify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf

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