What are the responsibilities and job description for the Receptionist/Customer Service position at Augusta Road Animal Hospital?
Description:
Come join our team at Augusta Road Animal Hospital. From the moment clients walk into Augusta Road Animal Hospital, we want them to know that they have brought their pet to a safe place where they will be well taken care of. Our team is caring and compassionate, and they are committed to not only taking care of the pet's immediate needs, but to forging a long-lasting relationship with the client and their pet.
Veterinary Receptionist duties include:
- Scheduling appointments for well, sick and surgical appointments
- Issuing invoices and receiving payments after appointments
- Ensure lobby area remains clean and organized at all times
- Able to demonstrate both care and empathy to human and animal clients
- Greeting and welcoming Each patient as they enter the clinic
- Answering telephone calls and returning e-mails
- Excellent organizational, time management, and multitasking abilities are required
We take pride in our client communication; ensuring they have an outstanding interaction with us each and every time where it is in person or over the phone
Requirements:- Knowledge of animal behavior
- Animal husbandry
- Love of animals
- Documentation skills
- Analyzing information
- Clinical skills
- Use of medical technologies
- Attention to detail
- Patience
- Verbal communication
- Technical understanding