What are the responsibilities and job description for the Operations Manager position at Augusta Plumbing & Heating?
Operations Manager – Augusta Plumbing, HVAC & Electrical Services
Are you a detailed problem solver who thrives in fast-paced environments?
Augusta Plumbing & HVAC is seeking an experienced operations manager known for managing day-to-day challenges and building trust with team members and clients.
About You
· Are you skilled at solving difficult plumbing, HVAC or electrical problems?
· Do you have a confident presence that reassures direct reports and clients alike?
· Do you enjoy managing the chaos?
· Trusted leader who motivates and develops young teams
If you want to control your own destiny and earn what you are worth apply today.
About Us
At Augusta Plumbing and Heating, we've been the area's go-to choice for reliable and affordable plumbing and HVAC services since 2007. We pride ourselves on our commitment to excellence, customer service, and high-quality work. Our low-pressure environment allows employees to focus on delivering quality work and meeting customer needs without added stress.
About the Job
The Operations Manager directs dispatch, daily field operations, customer escalations, and employee development to ensure Augusta delivers excellent service and maintains high team performance.
Key Responsibilities
· Monitor day-to-day field operations, proactively correcting workflow and aligning actions with the day-to-day realities of the schedule.
· Coach technicians to boost efficiency, ensure quality service, and drive sales
· Address escalated customer issues swiftly and resolve them quickly
· Analyze schedules and assign jobs to maximize sales opportunities and technician strengths
Benefits
· Generous bonus structure base on gross profit and the amount we can move the needle
· Closed nights, weekends and all holidays
· Health, vision, dental, death and 401k matching
· Company vehicle and gas
