What are the responsibilities and job description for the MES/MOM Support Engineer position at Augusta Hitech Soft Solutions LLC?
Contract: 6-12 Months
Job Title: MES/MoM Support Engineer
Location: Holland, MI - Onsite
Job Summary:
We are seeking a MES/MoM Support Engineer with strong IT/OT convergence experience to support and sustain manufacturing execution systems across SMT (Surface Mount Technology) production lines.
This role focuses on gathering requirements, supporting current OT activities and MES/MoM platforms with shop-floor systems (Machines, PLC, SCADA, equipment) while working closely with plant operations, engineering, and vendors.
The ideal candidate will act as a bridge between IT and OT, ensuring real-time data flows, production continuity, and rapid incident resolution in a highly automated manufacturing environment.
Key Responsibilities
MES / MOM Application Support
This role focuses on gathering requirements, supporting current OT activities and MES/MoM platforms with shop-floor systems (Machines, PLC, SCADA, equipment) while working closely with plant operations, engineering, and vendors.
The ideal candidate will act as a bridge between IT and OT, ensuring real-time data flows, production continuity, and rapid incident resolution in a highly automated manufacturing environment.
Key Responsibilities
MES / MOM Application Support
- Provide L2/L3 support for MES/MoM systems (e.g., Proficy, Ignition, or custom MES platforms)
- Provide support for plant operations to make sure the correct IT / OT requirements are gathered and provide the responsible stakeholders to implement
- Monitor and resolve production issues related to:
- Production orders, WIP tracking, traceability
- Quality data collection and defect tracking
- Gather the MES, quality and SPC requirements
- Troubleshoot issues related to:
- Machine connectivity (OPC UA, MQTT, vendor protocols)
- Data gaps, latency, or incorrect production signals
- Act as a liaison between:
- Plant engineering / controls teams
- Central IT (infrastructure, cybersecurity, cloud, MES teams)
- Support:
- OT network connectivity and segmentation
- Secure vendor remote access and compliance requirements
- Support SMT line commissioning and MES rollout activities
- System setup, configuration, testing
- Vendor coordination (Fuji, Omron, Yamaha, etc.)
- Participate in:
- FAT / SAT testing
- Production go-live and hypercare