Performance Improvement Coach

Overview

At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

Why Join Augusta Health?

We believe in taking care of the people who care for our community. That’s why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance. Whether you're launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential — personally, professionally, and financially.

Explore our Benefits, current Hiring Incentives, and our Taking Care of Us initiative — which embraces Belonging, Respect, Inclusion, Diversity, Growth, and Equity (B.R.I.D.G.E.) — to see how we invest in our team members and culture.

Total Rewards & Benefits (may vary by position)

• Comprehensive insurance package including medical, dental, and vision coverage
• Retirement savings plans and financial wellness support programs
• Earned Wage Access Program, allowing eligible team members to access a portion of earned wages before payday
• Generous paid time off and flexible scheduling to promote work-life balance
• Career development programs including clinical ladders, shared governance, and advancement opportunities
• Personalized onboarding with dedicated preceptors and ongoing educational support
• Tuition reimbursement and access to onsite childcare
• Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)

Full details are available on our Benefits Page.

Job Summary

This position plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

The Performance Improvement Coach works with the Director of Project and Performance Management to lead organizational improvement initiatives by facilitating Lean/Six Sigma and process redesign implementations. The primary responsibility is to lead and support cross-departmental process optimizations and innovative transformations of existing operations to promote continuous improvement of operational efficiency and patient outcomes.

This role will coordinate the investigation, re-design, planning, execution, and follow-up required of improvement projects, while coaching and demonstrating Lean methodologies, the principles of Change Management, Project Management, and other continuous improvement and design tools. The Performance Improvement Coach collaborates with management and frontline staff to drive performance improvement efforts, foster a culture of innovation, and ensure the successful implementation of process enhancements.

In addition, this position may serve to manage more traditional projects, leading and facilitating waterfall project plans and/or more Agile implementations. The PI Coach will be responsible for tracking and reporting performance metrics, resolving team challenges, reporting on project plans and progress, and ensuring that improvement initiatives are sustained over time.

Essential Job Duties

• Adheres to all Augusta Health Policies and Procedures and actively promotes Continuous Improvement and its activities and services to others.
• Presents, facilitates and leads assigned process improvement events using methods of culture appropriate team building, team energizing, data gathering and analysis, problem solving, project management and state of the art presentation and platform skills.
• Seeks and evaluates process improvement and Lean Enterprise information, materials, and methods to match specific organizational needs as outlined by management and adapts them to use in the execution of process improvement events.
• Participates in and coordinates the development of event Charters and scheduling of the events.
• Works with departmental management to assure appropriate participation and support. Assists in locating and reserving meeting locations and coordinating the delivery of services and materials necessary for a successful event
• Assists with development of overall Continuous Improvement activities including accomplishments, participation, projected activities, and anticipated needs.
• Provides event follow-up to monitor the progress of planned improvement implementation to assure timely action, appropriate management support, and achievement of expected benefits.
• Uses appropriate measurement, analysis, and evaluation methods to accurately identify and document process improvements, tracking and reporting Key Performance Indicators (KPIs).
• Develops reports of overall Continuous Improvement activities including accomplishments, participation, projected activities, and anticipated needs.
• Coordinates with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction.
• Prepares purchase information for departmental management review to identify materials, software and other resources required for effective implementation of Continuous Improvement.
• Performs all other duties as assigned.

Required Qualifications

• Education: Bachelor's degree required and/or equivalent experience
• Licensure/Certification: Lean/Six Sigma Green Belt certification in first year
• Experience: Two (2) or more years of Lean, Continuous Improvement, or Process Excellence Practitioner
• Driver's License: N/A
• Eligibility to work in the United States and meet Virginia state employment requirements

Preferred Qualifications

• Education: Clinical or Healthcare Education
• Licensure/Certification: Lean/Six Sigma Green or Black Belt Certification
• Experience: Three (3) or more years of continuous improvement, healthcare or related field
• Prior experience in a hospital, healthcare system, or related service-oriented environment
• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

Competencies, Knowledge, Skills and Abilities

• Strong leadership presence
• Ability to engage others and lead projects to completion
• Organizing and Leading employees
• Delegating
• Employee development
• Motivating others
• Communicating effectively
• Leading change
• Building and mending relationships
• Planning and goal setting
• Learns from experience
• Acts with integrity
• Customer/vendor relations
• Adaptability

About Augusta Health

Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center—a 255-bed facility—and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history, values, and community impact on our About Us Page.

Equal Opportunity Statement

Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.