Public Safety Communications Officer I

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The Augusta County Emergency Communication Center (ECC) is actively recruiting Public Safety Communications Officer I positions. Successful candidates will perform telecommunications work under frequent stressful conditions while receiving emergency and non-emergency calls for service from the public. In addition, the candidate will work jointly with fire, rescue and law enforcement through use of communication equipment. Candidates will complete a 4-week in house academy and continue their training on an assigned shift under the supervision of a Shift Supervisor and the agency’s Training Coordinator.

Essential functions and responsibilities of a Public Safety Telecommunicator include but are not limited to:

• Receives emergency requests for service by radio and telephone and determines the appropriate response based on location, the nature of the request and departmental policies;
• Operates and monitors multiple emergency radio frequencies;
• Performs emergency medical dispatch while providing pre-arrival instructions to callers;
• Maintains communication with on scene and responding units for accuracy;
• Operates and monitors national and statewide teletype records system;
• Completes required monthly training to ensure proper handling of incidents;
• Operates other related equipment such as a voice recording system, TDD for hearing impaired callers and various other office type equipment.

Qualifications:

Skill in operating computers, data entry, problem solving and customer service skills, type proficiently 40 WPM, handle stressful situations calmly

High school diploma or equivalent

Valid driver's license

Applicant must be able to pass a criminal history background check and drug screening

Requirements:

The ability to work days, nights, weekends and holidays is a requirement for this position.

Supplemental Information:

Testing and observation period (2 hours) will occur prior to an interview

Training: In-house academy for 4 weeks then assigned to a shift to continue training

Schedule: 12-hour shifts; assignment to a day or night shift

Testing/Observation, Interview and hire dates will be posted on the Augusta County Emergency Communications Center's Facebook page.

Salary and Benefits:

• Health Insurance with employer contribution
• Dental Insurance
• Life Insurance
• Virginia Retirement System
• Paid Time Off
• 13 Paid Holidays
• Salary $44,060

Deadline for Applications: Position requires a county application which can be completed and submitted online at www.co.augusta.va.us. Review of applications start immediately upon submission. Positions will be open until filled. Augusta County is an Equal Opportunity Employer.