Office Manager/Operations Coordinator

Office Manager / Manufacturing Operations Coordinator

Position Summary
We are seeking an experienced and highly organized Office Manager / Operations Coordinator to oversee daily administrative and operational functions within our manufacturing environment. The ideal candidate will have a strong background in metal fabrication, ERP systems, quality assurance, customer communication, and process improvement. This individual will serve as a key link between customers, sales, engineering, and production while leading a small office team and driving operational efficiencies through technology and automation.

Office & Operations Management

· Manage day-to-day office operations and workflow.

· Supervise, mentor, and support a team of 3-4 office personnel.

· Coordinate activities between sales, engineering, purchasing, quality, and production teams.

· Assist management with operational planning and continuous improvement initiatives.

ERP & Manufacturing Systems

· Maintain and utilize E2 Shoptech ERP software for job tracking, scheduling, inventory control, reporting, and order management.

· Ensure accuracy of production, inventory, and customer data.

· Generate reports and analyze business data.

· Recommend process improvements to maximize ERP effectiveness.

Manufacturing & Fabrication Support

· Working knowledge of metal fabrication processes including laser cutting, CNC machining, welding, forming, stamping, and assembly.

· Review customer drawings and manufacturing requirements.

· Have a basic understanding of CAD drawings and blueprint interpretation.

· Support quoting, project coordination, and production planning.

Quality Assurance & Customer Support

· Maintain an understanding of quality assurance principles and manufacturing quality standards.

· Assist with customer quality concerns, corrective actions, and documentation requests.

· Communicate with customers as needed regarding orders, schedules, deliveries, and project inquiries.

· Help maintain positive customer relationships through professional communication.

Process Improvement & Automation

· Identify opportunities to improve efficiency and reduce administrative workload.

· Utilize AI tools and automation technologies to streamline office and operational processes.

· Develop automated workflows for reporting, customer communications, and administrative tasks.

Qualifications

· 5 years of experience in manufacturing office management, operations coordination, or a related role.

· Strong knowledge of metal fabrication and manufacturing processes.

· Experience with E2 Shoptech or similar ERP software.

· Experience managing and leading a team of 3-4 employees.

· Proficiency in Microsoft Office Suite (Excel, Word, and Outlook).

· Understanding of quality assurance processes and manufacturing quality standards.

· Strong organizational, communication, and problem-solving skills.

Preferred Qualifications

· Experience with quoting, scheduling, and customer service in a manufacturing environment.

· Basic understanding of CAD drawings and blueprint interpretation.

· Experience implementing AI tools and workflow automation.

· Knowledge of Lean Manufacturing and continuous improvement principles.