Vendor Relations Clerk

Job Summary

Reporting to the Vendor Relations Supervisor or Manager, the Vendor Repairs Coordinator is responsible for managing the day-to-day repair and maintenance process. This role serves as a central point of coordination between customers, vendors, and internal teams to ensure repairs, equipment requests, and vendor services are completed accurately, efficiently, and on time.

Essential Duties & Responsibilities

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Other duties may be assigned as needed.

• Receive customer repair and equipment requests and coordinate appropriate vendors for completion.

• Log all incoming requests and issues into designated systems and track progress through completion.

• Maintain timely and accurate communication with customers, vendors, and internal partners regarding status updates.

• Monitor vendor performance and address day-to-day vendor-related issues, escalating as needed to ensure timely resolution.

• Review vendor quotes, documentation, and repair details to determine next steps, including approvals, part ordering, and service coordination.

• Validate work orders for accuracy to ensure efficient processing, proper billing, and reliable reporting.

• Monitor team email inboxes and systems for new, urgent, or escalated requests and assist with coverage as needed.

• Manage assigned territory workload to meet individual and team performance metrics while maintaining high data accuracy.

• Review current processes to identify opportunities for efficiency, accuracy, and continuous improvement.

• Collaborate with internal departments, vendors, and third-party partners to resolve operational issues.

• Assist with developing and implementing process improvements related to vendor coordination and repair workflows.

• Support the onboarding process for new vendors as required.

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Qualifications

Education & Experience

• High School Diploma or GED (accredited) required.

• No prior experience required; training will be provided.

Certificates, Licenses, or Registrations

• None required.

Knowledge, Skills & Abilities

• Strong attention to detail and organizational skills.

• Ability to manage multiple tasks and follow up on deadlines.

• Effective written and verbal communication skills.

• Comfortable working in computer-based systems and email platforms.

• Ability to collaborate across teams and work independently when needed.

Work Environment

• Primarily a hybrid office environment.

• Regular use of computers, keyboards, and office systems throughout the workday.

• Occasional handling of light objects (less than 30 pounds).

• Rare exposure to physical or environmental hazards.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Salary : $18 - $20