Medical Operations Specialist

Position OverviewThe Medical Operations Specialist supports the daily business, clinical, and retail functions of the practice by ensuring efficient workflow, accurate financial processes, and high-quality patient and customer experiences. This role serves as a vital link between clinical staff, administrative teams, and leadership—optimizing operations, improving systems, and supporting the practice’s long-term growth across both medical and retail channels.

Key ResponsibilitiesOperational Support

• Streamline day-to-day workflow across clinical, front desk, and administrative teams
• Maintain and enhance operational protocols, checklists, and internal processes
• Support scheduling optimization, patient flow coordination, and appointment efficiencies
• Assist with physician and provider operational needs

Business & Financial Functions

• Support revenue cycle operations, including charge capture accuracy, billing documentation, and reimbursement follow-up
• Assist with payment reconciliation, product ordering oversight, and inventory management
• Prepare operational and financial reports to support leadership decision-making
• Monitor key business metrics (patient volume, product sales, KPIs) and identify trends, challenges, or opportunities

Retail Sales & Support (Strategic Focus)

• Develop a deep understanding of the practice’s retail strategy, product portfolio, and patient purchasing behaviors
• Support long-term retail growth by identifying opportunities to enhance product education, brand positioning, and patient engagement
• Provide insights into retail trends, best-sellers, and seasonal patterns to guide purchasing, merchandising, and inventory decisions
• Partner with leadership and marketing to shape retail promotions, product launches, and educational initiatives
• Contribute to the evolution of the practice’s retail experience—both in-clinic and online—through recommendations that improve layout, inventory planning, digital messaging, and customer communications
• Ensure retail recommendations and initiatives align with clinical priorities, patient outcomes, and business goals

Clinical Documentation & Compliance

• Ensure accurate and complete documentation for clinical services, procedures, and study visits
• Assist with compliance activities such as policy updates, audits, and quality assurance checks
• Maintain strict confidentiality and adhere to HIPAA and all regulatory requirements

Communication & Coordination

• Serve as a liaison between providers, medical assistants, front-office staff, and leadership
• Support cross-department communication to resolve operational or retail-related issues effectively

Administrative & Project Support

• Assist with marketing and practice initiatives such as product launches, promotions, and patient education materials
• Coordinate special projects, research visits, retail refreshes, or operational improvement efforts
• Support technology updates, EHR enhancements, and administrative tasks as needed

Qualifications

Education & Experience

• Bachelor’s degree in Accounting, Finance, Business Management, or a related field required.
• Minimum of 2–4 years of financial analysis or accounting experience, preferably in dermatology, plastic surgery, aesthetics, healthcare, or retail operations.
• Experience in a medical practice, healthcare operations, clinical administration, or medical-related retail sales required

Skills & Competencies

• Strong analytical and critical-thinking skills.
• Excellent organizational skills with the ability to manage multiple tasks and shifting priorities
• Proficiency in EHR systems and office software (Excel, practice management platforms, online retail systems)
• Solid accounting acumen and understanding of financial principles.
• Ability to manage multiple projects, meet deadlines, and work both independently and collaboratively.
• Strong communication skills with the ability to translate data into actionable insights.

Ideal Candidate

The ideal Medical Operations Specialist is detail-oriented, personable, and comfortable operating at the intersection of clinical operations, administrative workflow, and retail strategy. They excel at supporting smooth daily operations while also contributing to big-picture retail planning, patient education initiatives, and overall business performance.

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Education:

• Bachelor's (Required)

Experience:

• medical or healthcare operations or clinical administration: 1 year (Required)
• medical-related retail sales: 1 year (Preferred)

Work Location: In person

Salary : $22 - $25