Front Office & Social Media Coordinator

Job Summary

The Front Office & Social Media Coordinator provides administrative, operational, and provider-support services for the practice while owning marketing and social media execution. This role manages the practice's digital presence, supports front office operations, assists physicians with administrative projects, and coordinates office activities. Scheduling and calendar management are performed as assigned in support of practice operations.

The Front Office & Social Media Coordinator is expected to follow established policies and procedures, maintain confidentiality, demonstrate professionalism, complete tasks accurately, and escalate issues appropriately. This position contributes to the efficiency, organization, marketing visibility, and overall effectiveness of the practice.

Essential Functions

Marketing & Social Media

• Manage the practice's social media presence, including content planning, creation, scheduling, and engagement across multiple platforms.
• Create and distribute marketing communications, including email newsletters, promotional materials, and digital content.
• Maintain and manage the practice's website, online store, and digital marketing platforms, including product listings, promotions, and content updates.
• Monitor online reviews, social media messages, and patient feedback, escalating concerns when appropriate.
• Support marketing initiatives by maintaining promotional materials and tracking campaign performance.

Front Office & Operations

• Provide administrative support for daily office operations, including vendor coordination, office supply management, filing, and event preparation.
• Coordinate representative visits, provider lunches, meetings, and other office-related activities.
• Assist with operational projects and other administrative responsibilities as assigned.

Provider Support

• Provide administrative support to physicians, including travel arrangements, correspondence, continuing education tracking, CV maintenance, and special projects.
• Assist with provider requests, meetings, charitable initiatives, and other administrative needs.

Scheduling & Calendar Coordination

• Assist with provider scheduling, calendar management, meetings, trainings, and other scheduling-related tasks as assigned, while ensuring accuracy and adherence to established protocols.

Communication & Professional Conduct

• Coordinate and communicate effectively with physicians, leadership, staff, vendors, and external partners.
• Communicate professionally with physicians, staff, vendors, and patients.
• Maintain confidentiality, exercise sound judgment, and escalate concerns appropriately.
• Perform all duties in accordance with established policies, procedures, and practice standards.

Required Qualifications

• High school diploma or equivalent
• Valid driver's license
• One year of marketing or social media management experience
• Proficiency in Microsoft Office and/or Google Workspace
• Ability to maintain confidentiality and professionalism

Preferred Qualifications

• Associate's or bachelor's degree
• One to two years of administrative or office support experience
• Healthcare or medical office experience

Knowledge, Skills, and Abilities

• Strong organizational and time-management skills
• Ability to follow established procedures and instructions
• Effective verbal and written communication skills
• Strong writing, content creation, and social media skills
• Attention to detail and accuracy
• Ability to multitask and adapt to changing priorities
• Dependability, accountability, and professionalism

Work Environment & Physical Requirements

• Professional medical office environment
• Frequent interaction with physicians, staff, vendors, and patients
• Ability to sit, stand, walk, and move throughout the office as required
• Ability to lift and carry items up to 20 pounds as needed
• Ability to perform repetitive tasks such as computer and phone use

Performance Standards

• Timely and accurate completion of assigned duties
• Consistent, high-quality social media, marketing, website, and online store management
• Adherence to policies, protocols, and escalation procedures
• Professional communication and conduct
• Responsiveness to supervision and feedback
• Reliability and attendance

Acknowledgment
This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, or skills required. Duties and responsibilities may change at any time with or without notice.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Which best describes your ideal workday?

1. I like having a lot going on and staying busy
2. I prefer a steady, predictable pace
3. I like having downtime between tasks

• In one sentence, how do you stay organized when you have a lot to juggle?
• To show you read this carefully, please type the word 'Ready' at the start of your answer, then tell us: what's one job skill you're most confident in?

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Social media marketing: 1 year (Required)
• Medical office: 2 years (Preferred)

License/Certification:

• Drivers License (Required)

Work Location: In person

Salary : $17 - $20