Patient Ambassador

About us

Audiology & Hearing Center has been the leading hearing care audiology practice in Western Kentucky for over 20 years and is committed to providing exceptional hearing healthcare services to the community. Our team of dedicated doctors and professionals is passionate about improving the lives of individuals through personalized and cutting-edge solutions. As we continue to grow, we are seeking a dynamic Ambassador / Concierge Customer Service Patient Representative to join our team in Western Kentucky.

We are looking for an enthusiastic and customer-focused individual to fill the role of Patient Ambassador. In this position, you will be the face of our practice, responsible for creating a positive and welcoming experience for our patients from the moment they contact us. As an ambassador, you will play a crucial role in building and maintaining strong relationships with our patients, ensuring their journey with Audiology & Hearing Center is seamless and enjoyable.

Responsibilities of this role include:

Front Desk Operations:

• Greet and welcome patients in a friendly and professional manner.
• Manage incoming calls, schedule appointments, and assist with general inquiries.

Patient Relations:

• Cultivate positive relationships with patients, providing an empathetic and supportive environment.
• Anticipate and address patient needs, ensuring a high level of customer satisfaction.

Ambassadorial Role:

• Act as a brand ambassador, promoting Audiology & Hearing Center's values and commitment to excellence.
• Attend community events or health fairs to represent the practice and engage with potential Patients.

Coordination and Communication:

• Collaborate with the clinical team to ensure smooth coordination of appointments and services.
• Communicate effectively with patients regarding appointments, follow-ups, and general information.

Administrative Support:

• Maintain accurate patient records and ensure all documentation is up-to-date.
• Assist with various administrative tasks to contribute to the efficient operation of the practice.

Qualifications

Experience is important, but personality traits and attitude are the number one priority. If this is how your co-workers and friends would describe you, we’d like to meet you:

• Luxury Concierge-level customer service skills - we want our patients to feel like honored guests.
• Friendly, warm, a people person – with the ability to convey that warmth, even on the telephone.
• Patient, compassionate, helpful – we serve predominantly elderly patients.
• Even tempered, calm, and pleasant. Has the ability to turn a frown into a smile.
• Committed, dedicated, a great teammate, pitches in without being asked.
• Accurate, detailed oriented, organized, with high standards for a job well done.
• Accepts responsibility, always finds a constructive way to solve a problem.
• Coachable, accepts feedback with a positive attitude. Always looks for ways to grow and improve.
• Consistent punctual and reliable attendance.
• Proficient in office software and scheduling systems.

These statements also describe the people you’ll be working with in our offices, and we’re committed to maintaining that culture. If you are a friendly and dedicated individual who is passionate about providing exceptional customer service, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you would be an excellent fit for the Patient Ambassador role.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $40,000