What are the responsibilities and job description for the Client Success Manager position at Audiohook?
Core Responsibilities
Client Relationship Management
Client Relationship Management
- Serve as primary client contact for active accounts once onboarding is complete.
- Lead recurring performance calls (bi-monthly or monthly) to review campaign results, align on priorities, and plan next steps.
- Build trusted relationships through consistent communication, clear expectations, and performance-driven insights tied to campaign outcomes.
- Proactively identify growth opportunities, testing roadmaps, and upsell or expansion paths within campaign strategy.
- Performance Strategy and Optimization Direction
- Manage the campaign in Audiohook’s systems (including the User Interface, the CRM, and any other tools as set forth by the Company).
- Interpret campaign performance trends and translate them into recommended actions (creative, targeting, budget allocation, KPI strategy).
- Partner with internal teams to implement optimization plans and ensure progress toward campaign targets while protecting margin targets.
- Conduct campaign audits: highlight wins, uncover issues, recommend tests, and document learnings.
- Act as liaison between clients and internal teams on priorities, timelines, and deliverables.
- Communicate pacing summaries, performance insights, and strategic recommendations proactively, anchored to campaign goals.
- Escalate risks early (performance, tracking concerns, creative issues, budget constraints) to maintain client confidence.
- Own client-facing budget pacing conversations and ensure alignment on utilization, flighting, and expectations for campaigns.
- Flag margin or performance concerns and drive mitigation plans with Revenue Ops leadership.
- Contribute to forecasting, client health reporting, and renewal planning inputs for all accounts.
- QBRs/MBRs, campaign performance narratives, testing plans, renewal and expansion proposals, client health status, escalation briefs
- 3–6 years in client success, account management, or performance marketing roles
- Experience managing digital advertising campaigns (audio, podcast, programmatic, or paid media strongly preferred)
- Proven track record of owning client relationships tied to revenue retention and growth
- Experience leading client-facing performance reviews (QBRs/MBRs) and translating data into strategy
- Familiarity with pacing, forecasting, and budget management in a campaign environment
- Strong ability to interpret performance data and turn it into actionable recommendations (creative, targeting, budget, KPIs)
- Experience working with:
- CRM systems (HubSpot, Salesforce, etc.)
- Ad platforms or DSPs (programmatic experience is a big plus)
- Reporting tools (Looker, Tableau, Excel/Sheets)
- Comfortable managing multiple campaigns and identifying optimization opportunities quickly
- Exceptional communication skills with the ability to:
- Simplify complex performance data for clients
- Lead strategic conversations, not just report results
- Experience handling client escalations and maintaining trust under pressure
- Ability to proactively drive conversations around renewals and upsells, not just react to client needs
- Strong understanding of marketing KPIs and performance metrics (CPA, ROAS, CTR, conversion rate, etc.)
- Ability to balance client performance goals with internal margin targets
- Experience contributing to forecasting and revenue planning
- Experience in audio advertising, podcast advertising, or streaming media
- Familiarity with attribution and tracking challenges in audio
- Experience working in a high-growth startup or fast-paced environment
- Background working cross-functionally with RevOps, AdOps, or Sales teams
- Fully remote work environment
- Competitive salary and uncapped bonus potential
- Health, dental, and vision benefits
- Other benefits such as daily lunch stipend, monthly wifi, cell phone and subscription reimbursement, and annual hardware stipend
- Flexible PTO and paid holidays
- Opportunity to help shape financial operations at a rapidly scaling tech company
Salary : $80,000 - $120,000