What are the responsibilities and job description for the Senior Enterprise Account Manager position at AudioEye?
About the Team
At AudioEye, we believe access to digital content is a fundamental right, not a privilege. Our mission is clear: eliminate every barrier to digital accessibility so that everyone, regardless of ability, can experience the web without limitations.
We are a team of passionate problem-solvers who are driven by purpose and impact. Every challenge we tackle moves us closer to a future where creating accessible experiences is the standard. If you're looking for meaningful work where you can drive real change, influence how people with disabilities experience the internet, and be part of a mission that matters, AudioEye is the place for you.
About the Role
The Senior Enterprise Account Manager is a tech-savvy, detail-oriented B2B SaaS professional responsible for driving customer success across the full client lifecycle. This role focuses on building strong relationships with AudioEye's Enterprise and mid-market customers, understanding their business objectives, and ensuring they realize maximum value from AudioEye's products and services. The Senior Enterprise Account Manager serves as the primary point of contact for assigned accounts, overseeing onboarding and ensuring successful implementation.
The ideal candidate is collaborative, results-driven, and customer-centric, with the ability to work closely with cross-functional teams. Responsibilities include fostering strategic client relationships, conducting regular business reviews, driving renewals and upgrades, and contributing to the overall growth and reputation of AudioEye.
How you'll Contribute:
Equal Opportunity Employer: We embrace equal employment opportunity. AudioEye is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We welcome and encourage applications from candidates of all backgrounds, abilities, and seek to ensure that all candidates have the opportunity to showcase their skills and qualifications during the hiring process. Please email accommodations@audioeye.com if you require an accommodation.
Notice to Staffing Agencies: It is our policy that any and all contact with third party staffing vendors come through our Talent Acquisition department directly. We have established a preferred network of staffing partners that we engage with if and when we deem necessary. We ask that staffing agencies refrain from contacting our executives, hiring managers, or employees directly. Unsolicited resumes and inquiries will not be considered or responded to. Thank you for your understanding and cooperation.
At AudioEye, we believe access to digital content is a fundamental right, not a privilege. Our mission is clear: eliminate every barrier to digital accessibility so that everyone, regardless of ability, can experience the web without limitations.
We are a team of passionate problem-solvers who are driven by purpose and impact. Every challenge we tackle moves us closer to a future where creating accessible experiences is the standard. If you're looking for meaningful work where you can drive real change, influence how people with disabilities experience the internet, and be part of a mission that matters, AudioEye is the place for you.
About the Role
The Senior Enterprise Account Manager is a tech-savvy, detail-oriented B2B SaaS professional responsible for driving customer success across the full client lifecycle. This role focuses on building strong relationships with AudioEye's Enterprise and mid-market customers, understanding their business objectives, and ensuring they realize maximum value from AudioEye's products and services. The Senior Enterprise Account Manager serves as the primary point of contact for assigned accounts, overseeing onboarding and ensuring successful implementation.
The ideal candidate is collaborative, results-driven, and customer-centric, with the ability to work closely with cross-functional teams. Responsibilities include fostering strategic client relationships, conducting regular business reviews, driving renewals and upgrades, and contributing to the overall growth and reputation of AudioEye.
How you'll Contribute:
- Serve as the lead point of contact and internal stakeholder for all customer account management matters within your customer base
- Develop trusted advisor relationships with key accounts, key customer stakeholders, and executive sponsors
- Become an expert in the product and on educating customers on the best practices and benefits
- Work closely with Growth, Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience
- Clearly communicate the progress of monthly/quarterly initiatives, updates, goals, and actions to internal and external stakeholders
- Develop new business opportunities with existing clients and/or identify areas of improvement to drive customer expansion
- Forecast and track key account metrics around renewal and growth (e.g., quarterly renewal and expansion results, updating CRM)
- Consistently prepare account success maps, defining the account status and next actions
- Maintain a revenue base by negotiating and managing account retention and renewal
- Drive upgrade revenue through increased product adoption, value realization, pushing for customer advocates by going high and wide through customer stakeholder contacts, collaborating with the sales team to identify and grow opportunities within the customer case
- Be a customer advocate while capturing customer feedback and reporting requests to Product Management
- Bachelor's degree or equivalent experience
- 6 years of experience as a Senior/Enterprise Account Manager
- Familiar with HTML, JavaScript, and CSS design capabilities
- Passion for identifying and solving problems
- Ability to manage influence through persuasion, negotiation, and consensus-building
- Combined background of post-sale and sales experience
- Strong empathy for customers AND passion for revenue and growth
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Enthusiastic and creative leader with the ability to inspire others
- Experience with web commerce, web/mobile applications
- Knowledge of usability principles, universal design, and techniques
- Experience working in fast-paced start-up environments (Ability to balance multiple priorities with acute attention to detail)
- Relentlessly Prioritize the Customer
- Own Outcomes
- Be Straightforward
- Act Now & Iterate
- Grit
- Decide with Data
- Hire and Develop A Players
- Be Coachable
- Organize and Plan
- Expect and Embrace Change
- Work with a talented but humble team
- Competitive compensation and equity
- Weekly paid family meal
- 401k, medical, dental, and vision insurance
- Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
- 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
- To support remote work conditions, AudioEye provides each employee a one-time stipend of $300
Equal Opportunity Employer: We embrace equal employment opportunity. AudioEye is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We welcome and encourage applications from candidates of all backgrounds, abilities, and seek to ensure that all candidates have the opportunity to showcase their skills and qualifications during the hiring process. Please email accommodations@audioeye.com if you require an accommodation.
Notice to Staffing Agencies: It is our policy that any and all contact with third party staffing vendors come through our Talent Acquisition department directly. We have established a preferred network of staffing partners that we engage with if and when we deem necessary. We ask that staffing agencies refrain from contacting our executives, hiring managers, or employees directly. Unsolicited resumes and inquiries will not be considered or responded to. Thank you for your understanding and cooperation.