Patient Care Coordinator

AUDIO-LOGIC, PC is looking for a full-time Patient Care Coordinator for our local, community-oriented practice in Columbus, Nebraska.

At AUDIO-LOGIC, PC, we truly believe that better hearing leads to a better life. Our hearing expert takes care to spend time with our patients – conducting testing thoroughly, answering all their questions, and finding a hearing solution that truly fits their individual needs and lifestyle. As both the first and last point of contact for all visitors, the front office person is equally integral to delivering an exceptional patient experience.

Our environment is lively, rewarding, and challenging and we pride ourselves on the sense of camaraderie within our walls. As an employee of AUDIO-LOGIC, PC, we will be committed to your development, goals, and success and we look forward to celebrating your achievements with you.

Responsibilities include:

• Warmly greeting patients and other visitors
• Answering phones in a prompt and courteous manner
• Outbound calling to current and prospective patients
• Entering and updating all patient information including intake and insurance forms
• Scheduling appointments
• Receiving funds and processing payments
• Maintaining excellent working relationships with patients, vendors, etc.

Qualifications:

• High School diploma or equivalent required; Associate degree in administration, accounting, sales, healthcare, or related field preferred, or equivalent work experience
• Demonstrated interpersonal communication skills with the ability to build effective relationships with patients and external partners.
• Strong customer service orientation with excellent listening, problem-solving, and service recovery skills.
• Ability to accurately process and track financial transactions, including payments, reconciliations, and basic accounting functions.
• Highly organized with the ability to manage multiple priorities, meet deadlines, and maintain workflow efficiency.
• Demonstrates empathy, compassion, and professionalism in all interactions.
• Strong attention to detail with a high degree of accuracy in data entry, documentation, and recordkeeping.
• Proficiency with office systems, including scheduling software, electronic medical records (EMR), and basic computer applications.
• Ability to maintain confidentiality and handle sensitive information in accordance with privacy regulations (e.g., HIPAA).
• Willingness and ability to travel for training or professional development, as required by the practice
• Ability to maintain professional appearance and demeanor

Pay & Benefits:

• Competitive hourly rate ($18-$19/hr DOE)
• Paid holidays & PTO
• Retirement plan eligibility after one year of employment
• Consistent schedule—no late nights!
• Small business environment in a patient-centered practice

Pay: $18.00 - $19.00 per hour

Benefits:

• Paid time off
• Retirement plan

Application Question(s):

• What does excellent patient care mean to you?
• Please describe your level of computer proficiency, including your experience using common office equipment and your ability to troubleshoot basic technical issues.

Work Location: In person

Salary : $18 - $19