What are the responsibilities and job description for the Sales Support Supervisor position at Audio Enhancement?
Description
At Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers’ expectations, and build success through partnership, friendship, and trust—with our team members, partners, and customers. Team members who work hard, pursue excellence, and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement, we’re looking for “lifers”—members of our Audio Enhancement family who believe in our mission, share our passion, and want to spend their careers making a difference in education.
We are currently seeking a full-time Sales Support Supervisor for our Alpharetta, Georgia office.
This role expands on the responsibilities of sales support and customer service by leading a small team of 2–3 Sales Support Partners, providing direct support to the Regional Vice President of Sales, and overseeing the execution of sales operations. The Sales Support Supervisor ensures smooth processes, develops team members, and drives customer satisfaction while contributing to overall regional sales success.
Duties Include:
- Supervise, coach, and develop a team of 2–3 Sales Support Partners, including performance management, training, and mentoring.
- Provide direct administrative and operational support to the Regional Vice President of Sales.
- Oversee the processing of quotes and orders, ensuring accuracy and timely fulfillment. Partner with Regional Sales Directors to assist with forecasting, project organization, and customer management.
- Establish and enforce best practices, workflows, and quality standards for the sales support team.
- Build and maintain strong relationships with external customers and reseller accounts by ensuring excellent customer service via phone and email.
- Manage workload distribution and ensure team efficiency across multiple projects and priorities.
- Act as a point of escalation for customer or order-related issues, resolving challenges quickly and effectively.
- Track and report team performance metrics and contribute insights for continuous improvement.
- Foster collaboration across sales, fulfillment, and customer service departments to streamline processes
Requirements
- Strong computer skills, including Microsoft Suite and Customer Relationship Software (Salesforce experience preferred).
- 2-3 years of experience in customer service or sales support.
- 2-3 years in leadership.
- Organized and detail oriented.
- Strong problem-solving skills.
- Extremely adaptable to growth and change.
- Ability to build and maintain lasting relationships with customers.
- Exceptional communication and presentation skills (verbal and written).
- Excellent listening skills.
- Ability to work independently and as part of a team.
- Must be authorized to work in the United States.
Compensation and Benefits:
Hourly wage is negotiable based on skill level and experience. Competitive benefit package includes medical, dental, and vision insurance, Employer-funded Health Savings Account (HSA), Paid Time Off (PTO), paid holidays, Employer-funded Short Term Disability Insurance, Employer-funded Life Insurance, and matching 401k.
To learn more about Audio Enhancement, visit www.AudioEnhancement.com
For quick inquiries, contact hrshared@audioenhancement.com