What are the responsibilities and job description for the Hearing Instrument Technician & Patient Care Coordinator position at Audibel Hearing Aid Centers?
Type: Full-Time, Regular, Non-Exempt
Reports to: President & Owner
Primary Locations: Bourbonnais and Watseka, Illinois
About the Role
Digital Hearing Aids, Inc., doing business as Audibel Hearing Aid Centers, is a locally owned and operated hearing healthcare practice. We are a small, patient-focused team that values personal relationships, dependable service, and straightforward, attentive care.
We are looking for someone who wants more than a traditional front-desk position. As our Hearing Instrument Technician/Patient Care Coordinator, you will develop hands-on technical and clinical skills working alongside our licensed hearing specialists, with a clear pathway toward certification as a Hearing Instrument Specialist. You will also serve as a steady, welcoming presence for our patients across two office locations.
This role is designed for someone who is dependable, eager to learn, and genuinely interested in building a career in hearing healthcare. We are willing to train the right person and invest in their growth.
Schedule & Location
This is a full-time position with a consistent weekly schedule across two offices.
- Monday, Wednesday & Friday: Bourbonnais office — clinical and technical work, including independent patient appointments as training progresses
- Tuesday & Thursday: Watseka office — floating between patient care coordination and technical support
Some travel between office locations is required.
What You'll Do
Hearing Instrument Technical Support
- Assist the Licensed Hearing Instrument Specialist in providing excellent patient care
- Clean and check hearing aids to ensure proper function
- Perform basic hearing aid maintenance, including wax removal, filter changes, battery door repair, and tubing replacement
- Help orient patients on proper hearing aid use, care, and maintenance
- Assist with patient chart documentation and maintain accurate records
- Learn additional technical and clinical support tasks in a supervised, team-based environment
Patient Care & Front Desk Support
- Welcome patients in a warm, professional, and helpful manner
- Answer phones, schedule appointments, and manage daily front-desk activity
- Verify insurance information and process payments accurately
- Maintain accurate patient records and follow HIPAA guidelines
- Support the Hearing Instrument Specialist and help keep appointments running on schedule
Growth & Licensure Pathway
For the right person, this position provides a direct pathway toward becoming a licensed Hearing Instrument Specialist. As you gain experience, you may have the opportunity to:
- Develop knowledge of hearing healthcare through hands-on training and mentorship
- Work toward meeting Illinois Hearing Instrument Specialist licensure requirements
- Receive support with training and exam preparation
- Accumulate supervised clinical experience as applicable
- Take on expanded responsibilities over time as skills, confidence, competency, and business needs allow
What You Bring
- Front desk, administrative, or customer service experience, preferably in healthcare
- Associate's degree in order to meet applicable education requirements for future Hearing Instrument Specialist licensure
- Strong punctuality and reliable attendance
- A positive attitude and professional communication skills
- Comfort learning new software, systems, and office procedures
- Strong organization and consistent follow-through
- Ability to follow instructions carefully and handle responsibilities independently after training
- Genuine interest in hearing healthcare and patient care
- Willingness to learn, adapt, and receive coaching
- Ability to travel between office locations as needed
Why This Role Matters
Our patients often come to us because hearing has become difficult, frustrating, or isolating. The person in this role helps set the tone for their entire experience. A kind greeting, a properly cleaned hearing aid, and a skilled, attentive technician can make a meaningful difference in a patient's day.
This is an opportunity to serve patients, build a valuable healthcare skill set, and grow toward licensure with a locally owned company that cares about doing things the right way.
What We Offer
- Paid time off, including personal/sick time and vacation.
- Insurance options: health, dental, vision, life insurance, short-term disability, and additional voluntary benefits.
- Simple IRA with 3% employer match (after one year of employment).
- A stable Monday–Friday schedule — evenings and weekends are yours.
- A supportive, close-knit team where you’re known and appreciated.
- Locally owned and operated workplace with accessible leadership.
- Clear performance reviews with opportunities for pay increases based on strong performance.
- Opportunities for growth, especially for candidates with an Associate’s degree or higher.
- Structured training designed to get you confident quickly so you can manage the front desk with accuracy and independence.
Equal Opportunity Employer
Digital Hearing Aids, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local law.