Front Desk Receptionist - Automotive (Service)

Audi Warrington is seeking a Front Desk Receptionist.

We are looking for a friendly, professional, and efficient receptionist to be the first point of contact for customers; you will play a key role in creating a welcoming environment for everyone who visits our dealership.

• Highline dealership receptionist experience preferred.
• Reynolds & Reynolds & Xtime experience a plus.
• This role will work closely with both the service and sales teams to create seamless customer experiences that result in increased customer satisfaction.
• Responsible for managing customer inquiries, directing calls, scheduling appointments, executing cashiering duties including collecting and processing payments, and assisting with administrative tasks to ensure the daily operations run smoothly.
• The schedule provides a 5 day work week -Monday through Saturday with a day off between during the week (Saturdays are required).

Job Description:

• Greet customers and deliver exceptional Customer Service at all times.
• Responsibilities include receiving payments for Service visits, Part purchases, and Sales deposits.
• Operate our main telephone system to answer incoming calls, determine needs of callers, and forward calls to appropriate personnel or department.
• Assist customers both in person and on the telephone.
• Communicate with callers in a professional, friendly and efficient manner.
• Assist the managers with various clerical duties as needed.
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently.
• Accurately putting paperwork in order and filing it in the proper location.

Requirements:

• Dealership experience; luxury brands a plus
• Reynolds & Reynolds/ Xtime experience a plus
• Saturdays are a mandatory part of the work week schedule
• Customer service experience required
• Automotive experience preferred.
• Must be professional in appearance and demeanor
• Must have exceptional communication skills
• Must be accustomed to dealing with luxury brand clients.
• Strong multi-tasking abilities and a professional demeanor
• Reliable and Punctual
• All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, and drug screen.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Application Question(s):

• Do you have experience in using Reynolds & Reynolds?

Experience:

• high line auto dealership: 1 year (Preferred)
• automotive dealership: 1 year (Preferred)
• Xtime : 1 year (Preferred)

Ability to Commute:

• Warrington, PA 18976 (Required)

Work Location: In person

Salary : $48,386 - $67,292