Service Manager

Service Manager – Audi Lafayette

Lafayette, Louisiana | Relocation Opportunity

The Opportunity

Audi Lafayette isn't looking for someone to simply run a service department—we're looking for someone to build one that becomes the benchmark for luxury automotive service in the Gulf South. This is a rare opportunity for an accomplished Service Manager with German import experience to lead a premium operation, elevate the customer ownership experience, and build a department known for operational excellence, employee development, and exceptional client satisfaction. We're seeking a leader who has made a measurable impact in a luxury dealership environment. Someone who understands what discerning Audi, BMW, Mercedes-Benz, Porsche, Volkswagen, or other German import customers expect—and knows how to create a service experience that exceeds those expectations every time. If you've built high-performing teams, improved fixed operations, increased customer retention, and believe luxury service should be as memorable as the vehicle itself, we want to meet you. About Audi LafayetteAudi represents precision engineering, progressive luxury, and an uncompromising commitment to excellence.At Audi Lafayette, we're building more than a dealership—we're creating the premier luxury automotive destination in Acadiana. Every interaction should reflect the sophistication and craftsmanship that define the Audi brand. Our next Service Manager will play a vital role in shaping that vision. Why Lafayette? More Than a Career Move Relocating for the right opportunity is a big decision—and Lafayette offers the perfect balance of professional growth and quality of life. Experience the Best of Acadiana Authentic Louisiana Culture
Live in the heart of Cajun Country, where hospitality, tradition, and community create a lifestyle unlike anywhere else. An Incredible Food Scene
From award-winning fine dining to legendary local favorites, Lafayette consistently ranks among the South's top culinary destinations.Music & Festivals
Enjoy live music, cultural festivals, and year-round events that make every weekend feel like a celebration. Affordable Luxury
Enjoy a significantly lower cost of living than most luxury automotive markets while enjoying larger homes, shorter commutes, and more time with family. Family-Friendly Communities
Excellent neighborhoods, outstanding schools, and a welcoming atmosphere make Lafayette an exceptional place to put down roots. Outdoor Recreation
Fishing, hunting, golf, boating, and outdoor adventures are all just minutes away. A Growing Market
Lafayette continues to expand, offering tremendous opportunity for both personal and professional success. This is where luxury automotive leadership meets an exceptional quality of life.

What You'll Own

Luxury Service Operations

• Lead all daily Fixed Operations service activities
• Deliver an ownership experience worthy of the Audi brand
• Maintain exceptional service quality, efficiency, and profitability

Leadership & Culture

• Recruit, mentor, and develop elite advisors, technicians, and support staff
• Build a culture rooted in accountability, professionalism, teamwork, and continuous improvement
• Create an environment where employees thrive and customers become lifelong advocates

Customer Experience

• Ensure every customer interaction reflects Audi's premium standards
• Drive CSI, online reputation, and customer retention initiatives
• Resolve customer concerns with professionalism, urgency, and integrity

Operational Excellence

• Maximize labor sales, technician productivity, and departmental profitability
• Monitor key performance metrics including:
• Effective Labor Rate
• Hours Per Repair Order
• Technician Efficiency & Productivity
• CSI
• Warranty Performance
• Customer Retention
• Maintain compliance with Audi standards and manufacturer requirements

Team Development

• Coach advisors and technicians to achieve their highest potential
• Develop future leaders within the department
• Foster ongoing training and professional growth

Cross-Department Collaboration Partner closely with Sales, Parts, Finance, and Executive Leadership to deliver a seamless luxury ownership experience that extends well beyond the showroom. What We're Looking For German Import Experience Required We're looking for someone who understands premium European brands and has successfully managed luxury service operations. Ideal candidates will have leadership experience with brands such as:

• Audi
• BMW
• Mercedes-Benz
• Porsche
• Volkswagen
• Other premium European manufacturers

Proven Leadership

You've successfully led service departments that consistently outperform expectations in customer satisfaction, employee engagement, and profitability. Builder's MentalityYou don't simply maintain departments—you improve them. You've built teams, refined processes, developed people, and left every operation stronger than when you arrived.Customer-First MindsetYou understand that luxury customers expect transparency, communication, convenience, and excellence at every touchpoint. Business Acumen You're comfortable managing financial performance, interpreting KPIs, controlling expenses, and driving long-term profitability. Leadership Presence You inspire confidence, earn respect, and create accountability without sacrificing culture. Relocation Ready: You're excited about relocating to Lafayette, Louisiana for the opportunity to lead one of the region's premier luxury service operations. Compensation & Benefits Compensation: $140,000 – $200,000 annuallyPerformance-based incentives tied to departmental growth, customer satisfaction, and profitability.

Benefits include:

• Comprehensive Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Vehicle Purchase Program
• Service & Parts Discounts
• Life Insurance
• Ongoing Audi Factory Training
• Leadership Development Opportunities
• Relocation Assistance Available for the Right Candidate

ScheduleFull-TimeLeadership availability including Saturdays and key business hours as needed.

Why This Role Stands Out

This isn't simply another Service Manager position. This is an opportunity to:

• Build one of Louisiana's premier luxury service departments.
• Lead a talented team within one of the world's most respected automotive brands.
• Leave your fingerprint on a growing dealership with tremendous upside.
• Create a legacy of operational excellence and customer loyalty.

If you're an accomplished luxury automotive Service Manager with German import experience and you're ready for a bigger opportunity, Audi Lafayette is ready for you.Apply today and help define the future of luxury automotive service in Acadiana.

Pay: $140,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $140,000 - $200,000