What are the responsibilities and job description for the Client Relations Manager position at Audemars Piguet?
Company Description
The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.
If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!
Job Description
Reporting to the Head of CRM, the Client Relations Manager is responsible for supporting the development and management of client development strategies for the region. This role will support in establishing clienteling journeys and help to maintain the client database. This person must possess a thorough understanding of client segmentation strategies and be able to work cross-functionally with various teams to achieve results in a client-centric, luxury retail environment.
RESPONSIBILITIES:
Audemars Piguet offers a competitive and comprehensive compensation and benefits package. The salary range for this position is $125k - $145k annually. This role is eligible for bonus. Salary will be based on relevant skills and experience.
Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.
If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!
Job Description
Reporting to the Head of CRM, the Client Relations Manager is responsible for supporting the development and management of client development strategies for the region. This role will support in establishing clienteling journeys and help to maintain the client database. This person must possess a thorough understanding of client segmentation strategies and be able to work cross-functionally with various teams to achieve results in a client-centric, luxury retail environment.
RESPONSIBILITIES:
- Support the Head of CRM in driving sales growth and ongoing loyalty from both new and existing clients.
- Encourage client action planning and one to one outreach programs for identified client segments and monitor ROI.
- Collaborate cross-functionally with Brand and Retail Network to support client activation plans and initiatives (client outreach, gifting, events, etc.).
- Support VIC Top Client portfolio and provide consistent updates to Management, conduct analysis, and offer recommendations to achieve KPIs.
- Support Head of CRM in implementing and continuing programs that generate client loyalty and drive sales.
- Act as an advisor in CRM and support in training new boutique staff, and new corporate employees, on Client Activations and sharing best practices.
- Provide strategic client targeting recommendations for hospitality and local events, support the client journey and programming in partnership with HQ Hospitality team.
- Oversee loyalty program execution, including client targeting, gifting strategy, and vendor/invoice management.
- 8 years of experience within Client Relations and a luxury retail environment
- Bachelor’s Degree or relevant experience
- Skilled in Excel with an ability to provide client data and analysis on a regular basis
- Excellent communication and interpersonal skills
- Strong organizational and project management skills
- Possess an understanding of luxury clientele
- Possess a thorough understanding of luxury client and purchasing behaviors across different channels
Audemars Piguet offers a competitive and comprehensive compensation and benefits package. The salary range for this position is $125k - $145k annually. This role is eligible for bonus. Salary will be based on relevant skills and experience.
Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Salary : $125,000 - $145,000