What are the responsibilities and job description for the ASSISTANT BRANCH MANAGER position at AuburnBank?
JOB DESCRIPTION: Assistant Branch Manager
WAGE CLASSIFICATION: Non-exempt
REPORTS TO: Branch Operations Administrator Officer or Branch Manager
SUPERVISES: Tellers, Head Teller, Branch Specialists
JOB SUMMARY
Responsible for assisting Branch Manager in overseeing branch operations and managing and developing team members. In coordination with Branch Manager, the Assistant Branch Manager ensures the branch is operationally sound and compliant and drives individual and team performance. An Assistant Branch Manager may oversee Branch Operations in the absence of a Branch Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Supports Branch Manager in coordinating the activities of the branch in support of the bank’s polices, goals, and objectives
• Leads a team of branch employees responsible for identifying customer’s banking needs and providing appropriate guidance around solutions
• Ensures employees are knowledgeable of bank products and services
• Develops and maintains relationships with customers
• Ensures an optimal customer service experience including handling customer banking needs. This includes sharing responsibility for welcoming customers and processing transactions for customer efficiency
• Coaches and develops branch employees
• Ensures sound banking practices, including identifying and reporting operational risks
• Follow all bank processes and procedures while adhering to applicable laws and regulations
• Assist with developing and installing procedures and controls to promote communication and adequate information flow
• Provides input on employee performance evaluations, assists in making schedules and manages time and attendance
• May interview and provide recommendations for hiring; responsible for training employees and problem resolution
• Guides and directs branch employees in the promotion and sale of the bank’s products and services
• Ensures that written security procedures are adhered to in the safekeeping of all currency, negotiable securities, and similar valuables at all times and ensures that vaults and security equipment are in proper working order
• Conducts Branch audits
• Build and maintain effective working relationships the employees, management, co-workers and vendors
• Ensures that the surveillance equipment, alarms, cameras and lighting are working properly and routine security reports completed
• Must set a positive example for branch employees including remaining professional at all times, punctual and on-time for meetings and available to the team
• Current knowledge and ability to operate various computer programs, communication devices, including e-mail, and other office products
• May be requested to help at other branch locations on occasion
• Other duties as assigned
This position is considered non-exempt and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Qualifications:QUALIFICATIONS
• High school diploma or GED
• Three (3) years related customer service and cash handling experience
• Availability to work on Saturday as needed
• Excellent leadership, problem-solving ability and attention to detail
PREFERRED QUALIFICATIONS
• Bachelor’s degree
• Supervisory experience within the Financial Services industry
SKILLS & COMPETENCIES
• Excellent communication and customer service; demonstrate sound judgement
• Ability to manage multiple priorities simultaneously; must operate with sense of urgency
• Regular and predictable attendance
• Patience and ability to remain calm and professional
• Must establish and maintain effective working relationships
• Requires extended periods of walking, sitting or standing
• Requires frequent bending or stooping
• Ability to transport/lift up to 50 lbs.
• Requires eye-hand coordination and manual dexterity
• Ability to handle stress
• Regular and predictable attendance
• Requires extensive public contact
• Ability to work in a constant state of alertness and in a safe manner
• Ability to maintain confidentiality
• May be called upon from time to time to participate with community organizations and projects
Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or any other classification protected by law.
AuburnBank is a Drug Free Workplace.