Third Party Billing Coordinator

The Office of Student Accounts at Auburn University at Montgomery is accepting applications for a Third Party Billing Coordinator. This position manages third-party billing and tuition benefit programs, ensuring accurate processing, compliance, timely invoicing, and quality service to students and sponsors.

Compliance & Program Administration

• Maintain knowledge of federal and state regulations governing military education benefits, PACT, and other third-party programs to ensure compliance.
• Develop and maintain procedures for third-party processing and ensure all required documentation and sponsor requirements are completed accurately.

Financial Processing & Reconciliation

• Process, balance, and reconcile third-party funds and accounts daily.
• Prepare and submit invoices to third-party sponsors and maintain accurate contract and account records.

Customer Service & Student Support

• Provide timely, accurate assistance to students regarding third-party benefits.
• Communicate effectively with students, sponsors, and campus partners via email and phone.
• Resolve issues independently whenever possible and escalate appropriately when needed.
• Deliver exceptional customer service while supporting team and institutional goals.

Operational Excellence

• Complete all responsibilities accurately, efficiently, and within established deadlines.
• Arrive at fair and impartial decisions in compliance with university policies, procedures, regulations, and guidelines.

Work Environment & Expectations

• Fast-paced, student-focused environment requiring strong organization and attention to detail.
• Maintain FERPA compliance and confidentiality.
• Adapt to evolving federal systems, regulations, and deadlines.

Minimum Qualifications

• Higher education administrative experience, preferably in student accounts or financial aid.
• Experience with account reconciliation, billing, and financial records.
• Strong communication, customer service, and problem-solving skills.
• Ability to interpret and apply policies, regulations, and procedures.

Preferred Qualifications

• Proficiency in Excel.
• Experience with military education benefits, PACT, or tuition assistance programs.
• Familiarity with Banner or similar student information systems.
• Knowledge of university third-party billing processes.

AUBURN UNIVERSITY AT MONTGOMERY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Human Resources/ Affirmative Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the AUM community.