Account Servicing Rep

Overview
This position is responsible for the timely and accurate servicing of deposit accounts, residential mortgage, consumer and commercial loans, and electronic banking products. Assist in the daily monitoring of various system-generated reports.

KEY RESPONSIBILITIES:

Deposit Account Servicing

Exceptions Processing: Handle all account exception transactions, including un-posted transactions, review ACH pre-note reports, process stop payments.

FedLine: Initiate and/or verify all outgoing and incoming wire transactions.

Print Returned Deposited Items for return to customers and process the necessary accounting transactions.

Product Maintenance: Ensure proper handling of levies and notices to withhold from regulatory agencies.

Follow established procedures for monitoring and reporting of Abandoned Property.

Print and mail Batch Checks as necessary

Print and mail weekly CD Maturity Notices

Report all derogatory information on closed accounts via the FIS software.

Assist customers and other Bank personnel as necessary with deposit account questions or problems. Provide records research and retrieval for deposit account information as needed.

Support the Bank’s efforts to comply with all requirements of records retention.

Review all batch reports as produced within the Watchdog system for possible hits of the OFAC and 314a government lists. Report all matches to the BSA Officer.

Electronic banking services:

Review all daily Digital Banking exception reports; perform maintenance to maintain accounts according to established procedures.

Review remotely deposited items accepting or rejecting items as required to ensure consistency in processing and adherence to established Bank procedures, alerting a supervisor to any concerns that arise due to suspected fraud or misuse of the system.

Perform other operational functions as assigned to meet customer or branch needs.

Loan Account Servicing

New Loans: Enter all new loans on the core system to ensure proper processing of all terms and conditions as established by loan documents

Escrow Processing: Maintain escrow accounts. Process payments of real estate tax and other escrowed items to ensure the timely remittance to municipalities, to avoid cancellations and to take advantage of discounts if possible. Follow up on cancellations and take appropriate action to ensure the Bank’s lien position and collateral are not compromised. Enforce coverage when necessary and reconcile and pay monthly bills.

Process all payments and claims for benefits under the bank’s mortgage and credit life and disability insurance programs.

Initiate annual escrow analysis to ensure adequate balances are maintained.

Ongoing Loan Maintenance:

Resolve payment posting issues, billing questions and other various inquiries by customers and bank staff.

Review ARM adjustments for accuracy and make corrections as necessary to maintain the term of the note.

Calculate and communicate payoff amounts requested by borrowers and Attorneys. Process all paid-off loan files, prepare appropriate discharges and monitor the return of all recorded discharges.

Maintain the loan files to ensure all files are secured and properly accounted for using the established file imaging system and legacy sign-out card system

Respond to customer inquiries as necessary to ensure quality service is provided.

EDUCATION/EXPERIENCE REQUIRED:

• High School diploma or equivalent required.
• 2 to 3 years' progressively more responsible experience in bank loan and deposit servicing including electronic banking operations.
• Familiarity with Federal Regulations that affect the servicing of loan and deposit accounts.
• Computer literate, with specific experience in word processing and intermediate skills in spreadsheet applications.

OTHER REQUIREMENTS:

• Possess excellent attention to detail, problem solving and multi-tasking skills.
• Strong analytical skills.
• Proactive and takes ownership of their work.
• Honest, discrete, responsible, and reliable.
• High degree of ethics and must be able to maintain confidentiality regarding bank business and customer information.
• Punctual and willing to maintain a flexible schedule.
• Ability to learn quickly and to retain what has been learned.
• Able to present a professional, businesslike image to customers in business appropriate attire.
• Communicate professionally and clearly by telephone and written (email) correspondence.
• Fluent in English.
• Able to sit or stand for extended periods of time.
• Able to spend extended periods of time operating a computer keyboard and working at a computer monitor.
• Must have no record of felony criminal convictions or serious financial citations.

If you are a motivated professional looking to advance your career within a supportive team environment, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Banking: 2 years (Required)

Ability to Commute:

• Lewiston, ME 04240 (Required)

Work Location: In person