Technology Support Assistant

TECHNOLOGY SUPPORT ASSISTANT Reports to: Director of Technology Responsibilities: Provides software/hardware support for all district staff; assists Technology staff with the maintenance and troubleshooting of district technology at all school district buildings. Essential Functions: •installs new PC hardware and software and test each installation •supports all staff by responding to technical support requests. These may include problems relating to computer hardware, software, internet, district network, printers, projectors, iPads, interactive whiteboards, or other district technology equipment •updates district help desk software to ensure support tickets are tracked and updated in a timely manner •analyzes potential system problems and take corrective action as needed. Maintain records of all problems and corrective actions taken for review by the Director of Technology •maintains up-to-date knowledge of the operating system and application software utilized by the District. •provides for secure computer systems operations •performs other duties as assigned by the Technology Director •performs all duties promptly, accurately, and effectively as assigned or directed Ability to: •provide basic technical support for school staff •manage multiple tasks in an organized and timely fashion •maintain confidentiality of student records •maintain open lines of communication with the school staff and district technology staff •establish and maintain positive working relationships Knowledge of: •current computer hardware and software (Windows/Office) •basic networking concepts and procedures •district technology policies •experience with Apple iPads and Apple IOS Qualifications: •evidence of ability to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill and /or ability required Education: •two year degree, or greater, in information systems or equivalent program preferred Physical Demands: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job, as described above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may need to lift and/or move up to 25 pounds.

Salary : $40,000 - $45,000