What are the responsibilities and job description for the Front Desk Receptionist needed for a Busy Dermatology Office position at Auburn Dermatology and Laser Center?
Overview
Experienced or Looking for a job change? We are seeking a dedicated and professional Front Desk Receptionist to join our team in a fast-paced clinic environment. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service while managing various administrative tasks. This role requires strong organizational skills, attention to detail, accuracy and the ability to communicate effectively with both patients and staff.
Responsibilities
- Greet patients warmly and assist them with check-in and check-out procedures, collection of copays and balances.
- Answer phone calls promptly, addressing inquiries, entering demographics, verifying insurance and scheduling appointments efficiently.
- Maintain patient records accurately.
- Obtaining and processing insurance referrals.
- Utilize EMA by Mod Med software, which is very user friendly, for patient care management and appointment scheduling.
- Communicate effectively with medical staff regarding patient needs and appointments.
- Ensure the front desk area is organized and welcoming at all times.
- Demonstrate a positive attitude towards coworkers and patients.
Experience
- Previous experience in a clinic, medical office or customer service call center setting is preferred.
- Bilingual candidates are encouraged to apply to enhance communication with our diverse patient populations.
- Strong clerical skills and proficiency required.
- A commitment to providing excellent customer service in a healthcare environment.
- Previous scheduling experience and use of EMA software a plus.
- Efficient with their time and can self manage.
- Strong attention to detail and verbal communication.
- Experience preferred but not required.
- Pay commensurate with experience.
- Looking for committed people with strong work and attendance history.
Join our team as a Front Desk Receptionist and contribute to creating a positive experience for our patients while supporting the efficient operation of our clinic!
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Medical Specialty:
- Dermatology
Education:
- High school or equivalent (Required)
Ability to Commute:
- Auburn, MA 01501 (Required)
Work Location: In person
Salary : $17 - $19