What are the responsibilities and job description for the Rooms Controller position at Auberge Resorts?
Company Description
Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.
Job Description
The Rooms Controller is a key member of the Rooms Operations team, responsible for maximizing room revenue, managing inventory, and overseeing the accuracy of reservations, forecasts, and daily operations. This role ensures that Bishop’s Lodge achieves occupancy and revenue goals while delivering a seamless guest experience.
Key Responsibilities:
Manage daily room inventory, ensuring accurate forecasting, availability, and pricing across all distribution channels.
Monitor reservations, cancellations, and room assignments to optimize occupancy and revenue.
Collaborate closely with Front Office, Reservations, and Sales teams to ensure room availability aligns with operational needs.
Analyze market trends, occupancy patterns, and historical data to make informed recommendations for pricing and inventory management.
Generate and distribute daily, weekly, and monthly reports on occupancy, revenue, and forecast accuracy.
Identify opportunities for upselling and maximizing room revenue.
Support the team in audit, reporting, and reconciliation of room charges and inventory discrepancies.
Participate in cross-functional meetings to ensure alignment of operations with overall property goals.
Train and mentor front office staff on proper room management procedures and systems.
Other duties as assigned.
Qualifications
Minimum 2-3 years of experience in hotel revenue management, front office, or reservations.
Strong understanding of room inventory management, revenue optimization, and distribution channels.
Proficiency with hotel management systems (e.g., Opera, Fidelio) and Microsoft Office Suite, particularly Excel.
Exceptional analytical skills and attention to detail.
Strong communication, leadership, and teamwork abilities.
Ability to thrive in a fast-paced, guest-focused environment.
Passion for hospitality and dedication to creating memorable guest experiences.
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Juniper Bishops Employment LLC is an Equal Opportunity Employer, M/F/D/V. Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Juniper Bishops Employment LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.