What are the responsibilities and job description for the Front Desk Supervisor position at Auberge Resorts?
Company Description
A treasured Austin landmark reimagined by internationally known designer Ken Fulk, Commodore Perry Estate is a modern interpretation of a residential estate from eras past, where guests are invited to sit back, celebrate and be inspired with thoughtful conversation. The Estate brings a new level of contemporary glamour and whimsical soul to the city in the form of a full service Hotel, private Mansion, Lutie's Restaurant, an over-sized outdoor pool, and exquisite outdoor and indoor event space. As a team member at Commodore Perry Estate, you will enjoy a sense of family like no other. We offer competitive compensation and benefits in a historical and fun working environment, where individuality is celebrated and dreaming big is encouraged.
Job Description
Please note that this is not an exhaustive list of everything that needs to be done. Within the Commodore Perry family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:
Supporting Management of Front Office Team and Ensuring Exceptional Customer Service.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity and leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Supports all areas of the Front Office in the absence of the Front Office Manager or Front Office Assistant Manager.
Supports daily Front Desk/Estate Host shift operations, supporting progress towards Guest Services and Front Desk Goals.
Supports day-to-day operations, ensuring the quality and standards to meet customer/guest’s expectations on a daily basis.
Participates in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Observes staffing levels to ensure that the guest service, operational needs, and financial objectives are met.
Supports same-day selling procedures to maximize room revenue and property occupancy.
Understands the impact of Front Office operations on the overall property financial goals and objectives.
Provides information to Managers, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solution to achieve departmental goals and solve any guest’s incidents.
Informs and/or updates Executives, peers, and subordinates on relevant information in a timely manner.
Performs all duties at the Front Office as necessary and ensures the team is set up for success.
Understands the functions of the Bell/Valet Staff, Estate Host/Front Desk, and PBX/Guest Services & Concierge operations to actively participate in training, coaching or providing guidance to them.
Additional duties assigned by Front Office Manager/ Front Office Assistant Manager.
Qualifications
High school diploma or similar; 2 years experience in the guest services, front desk, or related professional area.
Preferred 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
Previous luxury hotel experience preferred.
Ability to communicate in English with guests/team members to their understanding.
Ability to provide clear and legible written communication.
Adhere to responsible, safe, and conscientious driving rules.
Prioritize, organize and make good judgments.
Ability to work a flexible schedule that includes overnights, weekends, and holidays.
Ability to be a clear thinker and remain calm under pressure.
Ability to work cohesively with other departments and individuals as part of a team.
Maintain flexible work schedule
Additional Information
About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit www.friedkin.com
4100 Red River Holdings LLC is an Equal Opportunity Employer, M/F/D/V. 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 4100 Red River Holdings LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.