What are the responsibilities and job description for the Assistant Front Office Manager position at Auberge Resorts?
Company Description
Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.
Job Description
As the Assistant Front Office Manager, you will be the welcoming face and organizational backbone of our property, ensuring seamless guest experiences through efficient coordination, impeccable service, and a warm hospitality touch.
- Oversee the front desk operations, ensuring a warm and efficient check-in/check-out process, handling guest inquiries, and resolving issues promptly to uphold exceptional standards of service.
- Lead and train the front office team, fostering a customer-centric culture, and maintaining high morale through effective communication, performance feedback, and continuous training.
- Manage room reservations, optimize occupancy levels, and coordinate with other departments to ensure accurate information on room availability, rates, and promotions.
- Assist in budget preparation and financial reporting, monitor billing processes, and implement cost-control measures to contribute to the financial success of the front office department while maintaining service excellence.
Qualifications
- Demonstrated experience in customer service roles within the hospitality industry, showcasing a commitment to providing exceptional guest experiences and resolving customer inquiries effectively.
- Previous experience in a supervisory or leadership role, with the ability to lead and motivate a team, provide guidance, and ensure a high level of professionalism and efficiency in front office operations.
- Strong communication skills, both written and verbal, along with the ability to interact effectively with guests, staff, and other departments, fostering a positive and collaborative work environment.
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Juniper Bishops Employment LLC is an Equal Opportunity Employer, M/F/D/V. Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Juniper Bishops Employment LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
