Assistant Concierge Manager

Company Description

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private bungalows, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

For more information: auberge.com/mauna-lani
Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge

Job Description

The base salary range for this position is $70k - $80k.

Become one of the authors of our story. As part of the Mauna Lani and Auberge family, you will immediately become part of an active community dedicated to enriching people's lives. This role will curate unique and customized experiences for all of our guests to truly create memorable experiences at Mauna Lani.

• Assist in managing, training, and developing Concierge Teams, including Pre-Arrival, In-House, and Club Concierge.
• Coordinate with all departments to ensure personalized and exceptional guest service, addressing complaints and concerns promptly.
• Support the Concierge Manager & Guest Experience Manager in maintaining complete guest satisfaction.
• Develop and implement standard operating procedures (SOPs) to ensure consistent service quality and accountability.
• Manage administrative tasks, including payroll records, scheduling, and interdepartmental communications.
• Hire, train, coach, and develop team members while adhering to departmental policies and safety standards.
• Demonstrate proficiency in computer skills, including Microsoft applications and property management systems (e.g., Opera, ALICE Suite).
• Balance administrative, operational, and team needs while maintaining a high level of professionalism and adaptability.
• Occasional physical tasks including lifting up to 50 lbs, with frequent standing and walking throughout shifts.

Qualifications

• Fluency in English (speaking, reading, writing, and comprehension)
• Minimum 2 years of leadership experience in guest service, front of house, or related field
• High school diploma or equivalent required; Bachelor's degree preferred
• First Aid certification desirable
• Must be legally authorized to work in the United States

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.