Experience Coordinator

Company Description

Set on 22 acres in Calistoga, Solage, Auberge Collection blends small-town charm with effortless sophistication. This vibrant, design-forward retreat offers a fresh take on wine country luxury with spacious accommodations, thoughtful details, and a distinctly laid-back spirit. The resort features 100 renovated, free-standing studios and suites with private patios, complimentary cruiser bikes, and easy access to downtown. At its heart is Spa Solage, a 20,000-square-foot wellness destination known for its geothermal pools, signature mud therapies, and daily fitness classes. Guests can indulge in vibrant, seasonal cuisine at Solbar or enjoy Latin-inspired fare and craft cocktails poolside at the lively Picobar—each experience a celebration of the region's flavors and spirit.

For more information:

Follow Solage on Facebook and Instagram @SolageAuberge

Job Description

Join the Experiences team as a full-time Experiences Coordinator and become one of the authors of our story. The Experiences Coordinator is responsible for setup, execution and follow-through of various complementary and paid guest experiences at Solage. They are someone who is organized and efficient while having the ability to speak and work with guests to ensure they have a memorable experience. The experiences coordinator will play a key role in operations.

This role will execute & project manage programming efforts across this property, and as such, they will be responsible for facilitating, organizing and guiding well-designed and creatively curated guest and team experiences unique to our properties through adventures, activities, classes, amenities, product selection, partner alignment, and space activation. This role is integral to establishing and maintaining thematic stories and elements that influence and guide the resorts' guest experience.

In addition, this role will be responsible for the following:

• Preparing and executing special events, weekly activities, classes and programs that allow guests to create lasting memories and maximally experience our core pillars: design, wellness, culinary, seasonality
• Engaging with guests in an effort to promote and sell additional activities in tandem with the Itinerary Design/Concierge team
• Maintain cooperative relationships and open lines of communication with leaders of other departments throughout the hotel to ensure successful execution of programming and product offerings
• Help manage and finalize SOPs for all existing and new experiences; including trial set ups and photo documentation to maximize their effectiveness as a key experience training and execution tool
• Help manage and finalize BEOs for all existing and new experiences, as well as coordinating with the correct teams to ensure their success
• Coordinate OS&E purchases; liaise with appropriate departments to organize, store or set up on property. Keep inventory of all experiences-related items
• Manage and submit invoices for all 3rd party vendors and partners
• Communicate with experience vendors and hosts as needed for smooth operations day to day, as well as follow up for feedback & adjustments to experiences.
• Organize and maintain the activities storage areas and equipment/OS&E
• Help execute creative design touchpoint projects under the direction of Director of Experiences
• Coordinate design and printing of collateral on an as-needed basis such as daily text schedule, monthly experiences calendar & signage on property
• Work with marketing team to fact check website to ensure experiences are up to date
• Low level marketing such as posting experiences to local calendars and sending email campaigns for promotions
• Set up and host experiences on property on an as-needed basis
• Gather and organize metrics on experiences and programming: bookings, guest feedback, revenue
• Communicate with team members on upcoming experiences or events on a daily basis
• Manage internal programming calendar and spreadsheets used by Experiences and Marketing departments

The starting pay rate for this position is $28.00 per hour. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors, such as experience and education.

Qualifications

• Minimum of 2 years of work experience in the hospitality industry to include hotels and resorts, restaurants and wineries
• Minimum of 2 years of demonstrated experience with developing and executing personalized experiences including coordinating events, activities, and programming preferably in the hospitality industry
• Extensive knowledge of the local area including; recreation, restaurants, events, sights and other attractions, preferred
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Adaptability, strong organization and time management skills
• A passion for visual excellence and consistency
• Independent worker who can be a leader and assistant to the experiences team
• Have a positive demeanor and a sense of adventure who regularly enjoys outdoor, wellness, culinary and design-related activities

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

For more information:

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary : $28