Guest Service Agent

Company Description

The Dunlin, Auberge Collection, is a coastal escape in South Carolina’s Sea Islands set within the exclusive waterfront community of Kiawah River. Named after a beautiful local shorebird, this charming getaway is an experience-driven, design-led boutique luxury retreat embodying the eternal Southern summer home. Inviting guests to experience the outdoor bliss of coastal living on 2,000 picturesque acres, the nature-embraced Johns Island resort is just 20 miles from Charleston. Designed by Amanda Lindroth, the property offers 72 cottage-style guest rooms and suites. Adventure beckons with 20 miles of riverfront and scenic nature trails and flora- and fauna-rich marshlands, while two Auberge dining concepts and a destination spa celebrate the rich heritage of South Carolina and the simple wonder of life on the river.

For more information: auberge.com/the-dunlin 

Follow The Dunlin on Instagram and Facebook at @DunlinAuberge

Job Description

Welcoming guests with warmth, charm, and a touch of magic. Our Front Desk Agents orchestrate seamless arrivals and departures, anticipate needs before they’re spoken, and transform simple requests into memorable moments. With polished professionalism and heartfelt gestures, they ensure every guest’s stay feels like a perfectly curated escape.

• Deliver exceptional, personalized guest service by managing check-ins, check-outs, room assignments, and special requests with professionalism and attention to detail
• Anticipate guest needs and provide tailored recommendations, concierge-level assistance, and prompt resolution of concerns to enhance the overall guest experience
• Maintain accurate guest records, process payments, and handle reservations using property management systems while ensuring data confidentiality and accuracy
• Uphold luxury brand standards by presenting a polished, welcoming demeanor and ensuring every guest interaction reflects excellence and hospitality
• Collaborate with housekeeping, concierge, and management teams to ensure seamless communication, operational efficiency, and consistently high service quality

Pay $19 / hour

Additional Benefits:

• Free Parking
• Free Team Member Cafeteria
• Holiday Pay
• Team Member Stay Program
• 50% off F&B Spa

Qualifications

• 1 year experience in same or similar role.
• Ability to clearly and pleasantly communicate in English, both orally and in writing.
• Ability to perform assigned duties with attention to detail .
• Ability to interact in a polite, professional, and engaging manner.
• Experience in a luxury environment is preferred.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

Kiawah River Hospitality Group LLC is an Equal Opportunity Employer, M/F/D/V. Kiawah River Hospitality Group LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Kiawah River Hospitality Group LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.