Bellperson/Door Attendant

Company Description

In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever, The Knox, Auberge Collection will debut in 2026 as the city’s most captivating new address, a tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio. The hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Guests drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden. A collection of beautifully appointed event spaces each designed for intimate gatherings and grand celebrations alike—offers an elegant backdrop to host the city’s most memorable moments. The hotel will introduce a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting. 

For more information: https://auberge.com/the-knox/

Follow The Knox on Instagram @theknoxauberge

Job Description

The Bellperson/Door Attendant is responsible for delivering exceptional guest service through efficient luggage handling, transportation assistance, and overall support of guest arrival and departure experiences. This role serves as one of the first and last impressions of the hotel, ensuring guests feel welcomed, assisted, and valued throughout their stay. The Bellperson/Door Attendant contributes to a seamless guest experience by providing prompt, courteous service and maintaining a strong knowledge of hotel facilities and local area information.

• Provide a warm, professional, and attentive welcome to all arriving and departing guests,ensuring the bell stand experience reflects the hotel’s standards of excellence and hospitality.
• Serve as a key ambassador of the property by creating strong first and last impressions through courteous interaction, polished presentation, and proactive guest engagement.
• Assist guests with luggage handling, including transporting, lifting, storing, and delivering baggage to and from guest rooms with care, accuracy, and efficiency.
• Ensure all guest belongings are handled securely at all times, maintaining awareness of ownership, room numbers, and delivery instructions to prevent loss or delay.
• Escort guests to their rooms when appropriate, providing assistance with luggage while offering brief orientation to hotel services, amenities, and room features.
• Support the arrival and departure process by managing luggage flow in the lobby, coordinating carts, and ensuring smooth transitions during peak periods.
• Arrange and coordinate guest transportation services including taxis, rideshares, private vehicles, airport transfers, and hotel shuttles in a timely and organized manner.
• Communicate clearly with transportation providers to ensure prompt arrival and departure services aligned with guest schedules and expectations.
• Provide accurate and helpful information regarding hotel facilities, services, and local attractions, including dining, entertainment, and transportation options.
• Act as a knowledgeable resource for guests by offering personalized recommendations based on guest preferences and inquiries.
• Receive, log, track, and deliver guest packages, mail, and special items with accuracy, security, and attention to detail.
• Maintain proper documentation and follow hotel procedures for handling guest property, including valuables, special deliveries, and stored luggage.
• Safeguard all guest items in designated storage areas, ensuring organization, security, and efficient retrieval when needed.
• Serve as a communication bridge between guests and hotel departments by relaying requests to Front Desk, Concierge, Housekeeping, Engineering, and other teams.
• Follow up on guest requests to ensure timely completion and satisfaction, escalating concerns when necessary to maintain service standards.
• Support Notable Guest arrivals, group check-ins, and special events by assisting with luggage coordination and guest flow management.
• Maintain cleanliness, organization, and readiness of the bell stand, luggage storage areas, and lobby entrances at all times.
• Report any safety hazards, maintenance issues, or security concerns promptly to appropriate hotel personnel.
• Deliver all duties with a strong sense of urgency, professionalism, and guest-first service mindset to ensure a seamless guest experience.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in hospitality, guest services, or customer service preferred.
• Strong verbal and interpersonal communication skills.
• Ability to work effectively in a fast-paced, guest-focused environment.
• Working knowledge of hotel operations and local area information is considered an asset.
• Ability to follow instructions and work collaboratively as part of a team.
• Professional demeanor with a demonstrated commitment to guest service excellence.
• Must possess and maintain a valid driver’s license with a clean driving record, subject to review in accordance with company policy and applicable insurance requirements.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training