What are the responsibilities and job description for the Part-time Customer Service Representative position at Atwood Wine & Spirits?
Customer Service Representative
The Part-time Customer Service Representative is responsible for overseeing all front-end operations, cashiering duties, stock replenishment, and product delivery in a high-volume wine and spirits retail store. This position requires excellent customer service skills, attention to detail, and the ability to manage a team effectively. ALL applicants must be 21 years of age with a reliable vehicle, insurance and valid registration.
Responsibilities
Cashiering
- Operate cash register and process customer transactions accurately and efficiently
- Handle cash, credit/debit cards, and other payment methods
- Resolve customer issues or complaints in a professional and courteous manner
- Maintain cash drawer accountability and balance drawers at the end of each shift
- Check the ID of customers for verification prior to purchase.
Stock Clerk/Delivery Driver
- Must be flexible with schedule to work mid-shift, nights and weekends.
- Hired applicant will do some physical labor, cleaning, and customer service as well as deliveries.
- Must have a reliable vehicle and proof of insurance. Will not hire unless they can provide proof of insurance.
- Hourly wage PLUS TIPS.
Customer Service
- Provide exceptional customer service and ensure a positive shopping experience
- Assist customers with product selection, recommendations, and inquiries
- Stay up-to-date with product knowledge and industry trends
- Handle customer complaints and resolve issues promptly and professionally
Qualifications
- High school diploma or equivalent; college degree in a related field is preferred
- Minimum of 2 years of experience in a retail environment, preferably in a wine and spirits store
- Strong leadership and supervisory skills
- Excellent communication and interpersonal abilities
- Proficient in cash handling and basic math skills
- Ability to lift and move heavy cases of merchandise (up to 50 lbs)
- Familiarity with point-of-sale (POS) systems and inventory management software
- Availability to work flexible schedules, including some holidays and weekends
Additional Requirements
- Passion for the wine and spirits industry
- Commitment to providing outstanding customer service
- Ability to work in a fast-paced, high-volume retail environment
- Strong problem-solving and decision-making skills
- Attention to detail and organizational skills
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Application Question(s):
- This role requires candidates to be at least 21 years old. Can you please confirm that you meet this requirement?
- Do you have a valid driver's license, a car, and updated car insurance?
- Are you willing to work at night and on weekends?
Work Location: In person
Salary : $16 - $17