What are the responsibilities and job description for the Attractions Assistant Manager position at Attractions - The Cube Chicago?
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Job Title |
Attractions Assistant Manager |
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Department |
Attractions |
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Location |
THE CUBE Chicago |
Role Description
Supporting the Attractions Manager to oversee the safe, smooth and effective delivery of the attractions operation, with a hands on approach to managing the staff.
Leading the attractions team you are responsible for the delivery of a high class entertainment operation. Supervising a team of 80 hosts, working across 21 CUBEs, ensuring the best customer experience.
Essential Duties and Responsibilities
- Leading the department, ensuring attractions team members are providing a suitable performance of ‘Game show host’ for every customer.
- Supervising the department on shift.
- Liaising with Group Bookings Coordinator and F&B teams for events and party packages.
- Dealing with staff and operational issues locally or escalating as required.
- Rotating staff as required.
- Organising shifts and schedules for staff.
- Learn and familiarise yourself with all games, including set up and rules.
- Maintain a clean and presentable service area at all times.
- Assist in setting up the venue before opening.
- When required to, assuming the role of CUBE host to help.
- Assisting in HR or performance-based issues.
- Deputise in the absence of Attractions Manager.
Other Duties and Responsibilities
- Ensure all training is completed and documented.
- Proactively contribute to and suggest ways of improving company processes and procedures.
- Implement new process and procedures as directed by senior team.
- Assisting in the onboarding and upskilling of newer members of the team.
Skills
Technical
- 8 years of Customer Service experience.
- Experience in a presenting or performing role.
- Experience in a competitive socialising or games venue.
- Experience working in high volume venues.
- Experience leading large teams as well as working independently.
Personal
- Confident and enthusiastic manner.
- Flexibility to work regular evenings and weekends.
- Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team.
- Engaging and pleasant persona to extend the customer experience.
- A keen eye for detail, never compromising on standards and keen to deliver an amazing service.
- Ability to think on your feet and adapt to changes.
- Excellent verbal and written English is required for this role.
THE CUBE is and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, The Cube also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates and Vendors.