What are the responsibilities and job description for the Senior Account Specialist, Customer Excellence position at Atticus, LLC?
Senior Account Specialist, Customer Excellence: Atticus
About Us
Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term viability. Through our Agriculture and EcoCore portfolios, we are committed to the protection of critical food supply and beautification of our environment. With 95% formulation on US soil and the broadest, most diversified portfolio in the industry, we aim to execute with clarity and focus - delivering on our value proposition: Relevant. Simple. Reliable. For more information and a complete list of products, visit AtticusLLC.com.
What you will do in this role
In this Operations driven role, you will be responsible for managing the customer relationship through stellar order management and operational excellence. With ownership of the entire order to bill process, you will ensure that all customers receive an experience that is best-in-class. As the key internal liaison between Atticus and our customers, this role will work across functional areas to ensure that all order to cash processes are executed seamlessly. You will be responsible for driving alignment on customer requirements and fostering process improvements to continually improve the customer experience. The Senior Account Specialist will report to the Senior Director, Customer Excellence.
Responsibilities
Atticus is committed to the long‑term success of our industry and our people. Through active involvement in key task forces and partnerships with organizations shaping tomorrow’s leaders, we demonstrate responsible stewardship, promote safe product use, and advance the Agriculture and EcoCore markets we serve.
Through our employee experience, Atticus Freedom, we intentionally invest in our team by providing the tools, support, and environment needed to perform at a high level. Our culture is not a program — it is embedded in how we operate, collaborate, and make decisions. By prioritizing professional development, leadership growth, and overall health and well‑being, we build a strong, unified team aligned by shared values — together as One Atticus.
What We Offer Our SuCitta Warriors
Our People Are Our Most Valuable Asset. Atticus Offers a Comprehensive And Competitive Total Rewards Package Designed To Support Both Professional Success And Personal Well‑being, Including
Get a glimpse of our team and culture by watching our Fort 940 Tour: Here
Join Atticus and become part of a team that values ownership, integrity, and the courage to escape the ordinary.
Atticus, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Atticus LLC participates in E-Verify.
Recruiting Agencies, Please Note
Atticus, LLC will not accept unsolicited assistance from recruiting/search agencies for this employment opportunity. Please, no phone calls or emails. All resumes submitted by recruiting or search agencies to any employee at Atticus, LLC via email, the Internet or in any form and/or method without a valid written search/recruitment agreement in place for this position will be deemed the sole property of Atticus, LLC. No fee will be paid in the event the candidate is hired by Atticus, LLC as a result of the referral or through other means.
About Us
Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term viability. Through our Agriculture and EcoCore portfolios, we are committed to the protection of critical food supply and beautification of our environment. With 95% formulation on US soil and the broadest, most diversified portfolio in the industry, we aim to execute with clarity and focus - delivering on our value proposition: Relevant. Simple. Reliable. For more information and a complete list of products, visit AtticusLLC.com.
What you will do in this role
In this Operations driven role, you will be responsible for managing the customer relationship through stellar order management and operational excellence. With ownership of the entire order to bill process, you will ensure that all customers receive an experience that is best-in-class. As the key internal liaison between Atticus and our customers, this role will work across functional areas to ensure that all order to cash processes are executed seamlessly. You will be responsible for driving alignment on customer requirements and fostering process improvements to continually improve the customer experience. The Senior Account Specialist will report to the Senior Director, Customer Excellence.
Responsibilities
- Develop and maintain strong internal and external customer relationships through constant interaction with key contacts and team members and assessment of customer requirements
- Ensure that the order process is executed accurately with timely acknowledgment of order receipt and entry into the ERP system, analysis of available-to-promise via current inventory or production metrics, expedited order delivery management, real-time order shipment tracking and status communications and timely customer invoicing
- Facilitate issue resolution and contingency planning with Inventory Planning teams when there is an anticipated product shortage or change in customer product requirements
- Proactively coordinate logistics with public warehouses and manufacturing sites which includes coordinating daily shipping needs with logistics provider and managing bill of ladings and shipment releases
- Effectively implement pricing and programs to ensure accurate execution of transactions and proper communication with our customers
- Ensure compliance to all D365 protocols and audit demands including adherence to state regulatory label requirements and adherence to master data integrity
- Deliver prompt resolution for all customer issues by working with appropriate departments to identify root cause and implementation of corrective and preventative actions including inventory reconciliations, processing of returns and credit and debit adjustments.
- Actively participate in efforts with commercial, operations, and finance by continually providing customer feedback to enable Atticus to meet both the customer’s and business’ needs
- Provide guidance to Account Specialists as needed and promote team cohesion and unity
- Minimum of 5 years of experience with order management and customer account support required. Supply chain background preferred
- Strong analytical ability and communication skills
- Excellent organization, project management, time management and prioritization skills
- Exceptional customer quality and service orientation, attention to detail, organization, drive and follow through
- Proficiency with Microsoft Office products and ERP systems
- Must be eligible to work in the U.S. without sponsorship
Atticus is committed to the long‑term success of our industry and our people. Through active involvement in key task forces and partnerships with organizations shaping tomorrow’s leaders, we demonstrate responsible stewardship, promote safe product use, and advance the Agriculture and EcoCore markets we serve.
Through our employee experience, Atticus Freedom, we intentionally invest in our team by providing the tools, support, and environment needed to perform at a high level. Our culture is not a program — it is embedded in how we operate, collaborate, and make decisions. By prioritizing professional development, leadership growth, and overall health and well‑being, we build a strong, unified team aligned by shared values — together as One Atticus.
What We Offer Our SuCitta Warriors
Our People Are Our Most Valuable Asset. Atticus Offers a Comprehensive And Competitive Total Rewards Package Designed To Support Both Professional Success And Personal Well‑being, Including
- Comprehensive medical, dental, and vision benefits beginning Day 1
- Company performance‑based quarterly bonus opportunities through the SuCitta Warrior Achievement Plan (SWAP), allowing team members to share directly in the success of the company
- Employee Stock Ownership Plan (SuCitta Stealth), providing long‑term ownership and alignment with Atticus’ growth
- A thoughtfully designed workplace experience that supports physical, mental, and emotional well‑being
- Ongoing professional and leadership development opportunities
- A values‑driven culture grounded in accountability, adaptability, decisiveness, and a commitment to delivering results
Get a glimpse of our team and culture by watching our Fort 940 Tour: Here
Join Atticus and become part of a team that values ownership, integrity, and the courage to escape the ordinary.
Atticus, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Atticus LLC participates in E-Verify.
Recruiting Agencies, Please Note
Atticus, LLC will not accept unsolicited assistance from recruiting/search agencies for this employment opportunity. Please, no phone calls or emails. All resumes submitted by recruiting or search agencies to any employee at Atticus, LLC via email, the Internet or in any form and/or method without a valid written search/recruitment agreement in place for this position will be deemed the sole property of Atticus, LLC. No fee will be paid in the event the candidate is hired by Atticus, LLC as a result of the referral or through other means.