What are the responsibilities and job description for the Customer Service Representative / Dispatcher position at Attic Fanatics?
Attic Fanatics is an attic restoration, insulation, and wildlife removal company in Jackson, NJ. Our phones ring all day with homeowners who have a real problem in their attic. We need one person who owns the phones and the schedule.
What you'll do
- Answer every call on our office line, live, by the third ring
- Reply to new web and text leads within minutes and book inspections
- Schedule jobs in Workiz and confirm every appointment the day before
- Build tomorrow's crew schedule with our foremen
- Send invoices and payment links, and follow up on past-due balances
The hard parts (we'd rather tell you now)
- Some callers are upset. You stay calm, take care of them, and get a manager on it.
- Six days a week: Sunday through Friday, 9am to 5pm. Saturdays off.
- You never quote prices. Our estimators do that after an inspection.
You'll be good at this if
- You've done 1 year of customer service, dispatch, scheduling, or front desk
- You can talk, type, and look at a calendar at the same time
- You're organized and you follow through
What we offer
- $26 to $30 an hour, plus overtime for hours over 40
- Paid training on Workiz
- NJ earned sick leave
How to apply: apply here. After you apply, you'll get a message with the next step, a 5-minute phone exercise. You don't need to know anything about us.
Attic Fanatics is an equal opportunity employer.
Pay: $26.00 - $30.00 per hour
Expected hours: 48.0 per week
Benefits:
- On-the-job training
Application Question(s):
- Our schedule is Sunday through Friday, 9am to 5pm. Can you work Sundays? If you need a religious or other accommodation, say so and we will consider it.
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Township of Jackson, NJ 08527 (Required)
Work Location: In person
Salary : $26 - $30